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Patient experience: Why data management matters 

by ​Eric Rivedal
 
Let’s say a patient shows up in your emergency room (ER) with a cut on his thumb from slicing tomatoes for his backyard barbecue.

What will your team do to offer a great patient experience to make sure he comes back to your ER—and not the one a few blocks away—the next time he needs help?

Of course your team’s going to do their utmost to get him stitched up and back out to his party—that pretty much goes without saying. But what about answering that question from the perspective of your data management strategy?

For example, is the ER doctor going to ask the patient the same 10 questions he already answered in the paperwork at check-in? Is your team going to leave his personal information out in the open for all to see, even in passing? Will the staff give him additional paperwork about his ER visit that he can take to his follow-up appointment with his own physician? Will you send referrals electronically, so your patient doesn’t need anything when he arrives?
 

Your answers to questions like these, as well as your hospital staff’s ability to safely and efficiently capture, transform and manage patient healthcare data, have more of an impact on patient satisfaction than you may think.


Take a moment to walk through our complimentary infographic, “What Are You Doing to Improve Patient Experience?” to see where you stand when it comes to your organization’s data management strategy and its potential effect on your patients’ experience. The results just might surprise you.

Efficiently capture and manage patient data 

Find out more about data management strategy and its potential effect on your patients’ experience. 
 
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Eric Rivedal, Marketing Manager for Global Healthcare Solutions, Ricoh USA, Inc., has 26 years of combined experience in bedside patient care and healthcare informatics. His product management experience includes computerized provider order entry, medication reconciliation, electronic prescriptions, emergency care and nursing workflow. Rivedal’s bedside experience is comprised of inpatient acute and critical care in pediatrics, neuro-intensive care, and labor and delivery; while outpatient experience involves emergency department, family practice and occupational health clinics, as well as flight nursing.