Only 18 percent have some kind of cross-repository search capabilities. For the vast majority, 82 percent, enterprise search is limited to within disparate repositories (aka silos) or only basic search tools across silos of content.
And, overcoming the challenge of incorporating more content repositories for searching is not getting any easier. Besides the increasing volume of enterprise data, more and more customer information in particular resides in rising amounts of unstructured data from social media channels like Facebook, Skype, Twitter, Instagram, LinkedIn, Pinterest, etc., flowing into and out of the organization.
The study suggests that the success of content search is hugely dependent on the degree of content management in place. To me, this doesn’t go quite far enough. There are in fact an abundance of content management applications: Sharepoint, ECM systems, web content management, even content management systems born out of enterprise departmental functions such as salesforce automation, ERP financials, marketing content management, etc.
Most of these applications include some form of search mechanism specific to the way they index and store information; indeed, it is these systems that give rise to the silos of information in the first place! Some, like SharePoint, can be extended to connect to multiple content repositories. But these applications are not designed to be unified search solutions across disparate repositories, and rarely can they accommodate all company sources of information.