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IDC MarketScape names top print security providers

Technologies including mobile and cloud-based workflows are changing the way businesses work with business-critical content. Businesses require 24 x 7 access to information from both inside and outside the corporate firewall.

However, all networks are vulnerable to cyber-security threats. According to the International Data Corporation (IDC), when it comes to effectively protecting against persistent threats and hack attacks, many organizations are lagging behind.

​"Despite measures taken to protect IT infrastructure, the lack of visibility and oversight within the print environment creates a weak link that leaves organizations vulnerable to hackers and other cyber-security threats."

Robert Palmer ​Research Director, Imaging, Printing, and Document Solutions group ​IDC

To examine the solutions available to help organizations protect their mission-critical data, the IDC MarketScape Study analyzed 10 major providers and their ability to deliver security solutions and services in both managed print and document services (MPDS) engagements and non-MPDS professional and managed services.

Focus of the study

IDC defines security as "solutions and services to address security, including device-level features and capabilities, software solutions, or professional and managed services with core competencies in threat-level assessment, detection, and remediation capabilities."

The study evaluated both device-level endpoint security and protection of data/content. In particular, researchers looked for capabilities such as:

  • Security solutions portfolio, device-level features, managed and professional services
  • Core competencies in threat-level assessment, detection and risk remediation
  • Roadmap for specific end-user challenges related to securing the print and document infrastructure
  • Ability to help customers achieve and sustain security compliance and meet industry standards
  • Consistent operational and service delivery excellence on a local, regional and global basis
  • Expansion into new geographic territories, vertical industries and line-of-business (LOB) applications
  • Flexible service delivery, pricing and billing models
  • Support for on-premises, private and public cloud offerings
  • Remote, BYOD and mobile printing
  • User authentication, authorization and password management
  • Device management, antivirus and malware protection
  • Privacy and data integrity for hardware and software
  • Security assessments and audits
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The IDC MarketScape study cites Ricoh as a leader in security solutions and services worldwide leader. According to the report, our security solutions portfolio, combined with core competencies in managed services, infrastructure services, workflow services and software development, help position Ricoh as one of the leading vendors for addressing security.

The report went on to say a global service delivery model enables Ricoh to deliver consulting services in a standard and consistent manner, which helps set us apart from many competitors. The IDC MarketScape highlighted security offerings that fan out from the device at the core through the user interface, embedded applications, network, server and services. Ricoh offers built-in security features that come standard with its office-class multifunction printers.

In terms of continuous improvement and innovation, the IDC MarketScape cited that Ricoh is also taking several steps to address mounting customer concerns regarding security compliance requirements, including expanding risk and compliance assessment offerings and solutions catered to specific customer needs.

Findings and observations

Ricoh features that were highlighted in the IDC MarketScape study:

Read the report excerpt

Download the IDC MarketScape report to learn more about Ricoh’s leadership position in security solutions and services.

Security solutions and services

  • Identify vulnerability gaps
  • Help mitigate security risks
  • Compliance with government and industry regulations

Managed security services

  • Endpoint and network security
  • Identity access management
  • Email security
Keys areas to mitigate risk

  • Cyber-security
  • Information security
  • Print security

The IDC MarketScape study recommends Ricoh for:

  • Broad security solutions and services portfolio
  • Emphasis on network security beyond device protection
  • Balanced global service delivery model

​“Ricoh's security solutions portfolio, combined with core competencies in managed services, infrastructure services, workflow services, and software development, help position the firm as one of the leading vendors for addressing security within the print and document environment."

​IDC MarketScape study results

When seeking a security partner, IDC MarketScape recommends looking for:

  • Built-in features designed to provide endpoint security protection
  • Solutions and services to extend protection beyond the device
  • A partner who will evaluate the existing infrastructure to identify security threats and vulnerability gaps
  • Integrated print security within the context of your overall IT security strategy
  • Ongoing monitoring and management of print and document security programs
  • Integration with existing systems such as document management and enterprise content management
  • Processes to address governance and regulatory compliance issues
  • Industry-specific security and regulatory compliance solutions
  • Core competencies in print and document workflow, content management, and secured print services
The content for this excerpt was taken directly from IDC MarketScape: Worldwide Security Solutions and Services Hardcopy 2017 Vendor Assessment, Doc #US41988517, October 2017