If you’re struggling with this dilemma, you may find it helpful to examine the thought processes that went into one company’s decision.
Urban Lending Solutions (ULS), a title and settlement services provider, began operations in 2002. By 2014, ULS had grown so much that it was sending out more than two million documents a year – and those documents had to meet stringent service level agreements. The company prided itself on exceeding its SLAs, hitting 99% for print and ship timeliness each month.
To help with their solution provider search, ULS evaluated the industry’s offerings with their exact needs in mind. Questions they asked themselves as they surveyed included: