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How effective data management can help improve patient experience

by Michael Campana
 
We’ve all come to realize that the ability of an organization to offer easy and efficient access to information has a direct impact on how we feel about the company.

For example, I love that I can fire up my personal finance software, log into my credit, bank and investment accounts, and know at any given moment where I stand financially. And many people feel the same way about communicating with healthcare providers.

Providers who allow patients to easily access information when and where they need it can reap the benefits of an improved patient experience.

Providers who allow patients to easily access information when and where they need it can reap the benefits of an improved patient experience. Being able to log into a secure site from a mobile phone to access test results, fill out forms electronically ahead of appointments, renew prescriptions, pay bills and carry out other tasks related to healthcare are just a few ways that healthcare providers can show patients how much they care about their patients’ experience.

On the flip-side, ignoring these aspects of patient experience — by relying solely on paper or redundant processes, or asking patients to repeatedly fill out the same lengthy health history, insurance information and other forms at every appointment — can ultimately damage patient experience.

 

According to PwC:

  • Personal experience is the top reason for selecting a physician or hospital.
  • Customer service — translated to patient experience — is 2.5 times more important in healthcare than in other industries.
Even if you feel your healthcare organization is doing all it can to provide a positive patient experience, there are always ways to improve.

Download the white paper below to learn five ways you can improve information flow and the patient experience. You’ll learn how to improve data management capabilities relating to paper capture, technology infrastructure, data reporting and analytics, staff training and workflows.

White paper: Build better patient experiences

Read our white paper for insights on getting back to basics with five ways to improve information flow and the patient experience.
 
Michael Campana
Michael Campana joined Ricoh in 2012 as Senior Manager of Healthcare Marketing. He brings 27 years of experience to the role to lead the market positioning and strategy for Ricoh’s healthcare industry vertical in the Americas. Campana began his career in the healthcare industry upon graduating from the University of South Florida. He has worked for a number of healthcare organizations, including most recently Siemens Medical Solutions Health Services.