In a recent report on the global CIO agenda, Gartner1 outlines three keys to helping IT assume its new role in the enterprise:
1. Exercise digital leadership: Business processes, commerce and interaction are all going digital across an increasingly mobile and remote corporate landscape, and the CIO must be the agent of strategy, vision and education within the enterprise, bringing everyone — including the rest of the C-suite — in line with what it means to be a digitally strategic and savvy business in the new world of work. This includes holding informational one-on-ones with fellow executives, as well as devising new solutions and strategies by experimenting with unconventional efforts like hackathons.
2. Update core IT focus and capability. Big data and the cloud are more than just buzzwords. They are — or can be — vital resources for creating competitive advantage and driving business value. CIOs will have to explore deploying apps and services over public, private and hybrid clouds, and will also have to fortify their information infrastructure in such a way that it can process and derive actionable data from the analytics.
3. Develop multi-velocity capability. IT will have to operate at multiple speeds, including more conventional paces to address the heavy load of maintenance involved in running the department; and quicker, more dynamic and intrapreneurial rates, so the business can respond with agility and immediacy to sudden opportunities. This includes scaling up and down as needed and allowing new technologies to transform business models and existing perspectives. Digital technology changes very quickly, and within the enterprise, it will be IT’s job to identify those changes that pose opportunities, and seize them — even if that involves some risk.