The scene plays out in healthcare facilities everywhere. Investments are made in electronic medical records (EMR) technology. However, other types of files and records that are critical in operating a health system are largely ignored during digitization: AP/AR documents, legal files, billing, claims, and so on. The reality is that healthcare staff are often in a rush. They need files to be quickly, easily and reliably accessible. If a digitized system doesn’t deliver all of these things, users will resort to their preferred ways that “just work” even if they’re costly and inefficient.