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Beyond the rollout

Technology is only the first step for healthcare file management

 
Too often, healthcare organizations take the dive into digitization and then don’t know where to go from there. A Becker’s Health IT & CIO Review1 article, written by Ricoh consulting and IT experts, addresses this costly dilemma.

​With automated processes for file and records management, healthcare facilities are able to operate more efficiently and effectively while also improving care coordination and the patient experience.

The scene plays out in healthcare facilities everywhere. Investments are made in electronic medical records (EMR) technology. However, other types of files and records that are critical in operating a health system are largely ignored during digitization: AP/AR documents, legal files, billing, claims, and so on. The reality is that healthcare staff are often in a rush. They need files to be quickly, easily and reliably accessible. If a digitized system doesn’t deliver all of these things, users will resort to their preferred ways that “just work” even if they’re costly and inefficient.
 
Effective digitized file management requires more than technology alone. People and processes are equally crucial. In the article, Ricoh experts provide advice on achieving true digitization. The approach has three phases: Define, Design, Disinfect.

Healthcare facilities can implement effective, efficient file and records management systems and procedures — and get their employees to actually use them. Information is more accessible for those who need it, helping to improve care coordination and patient care.

​Beyond a digitization rollout

Technology is only the first step for healthcare file and records management.
 
 
1 Laurie Eldridge, “Beyond the rollout: Digitization technology is only the first step for file analysis.” Becker’s Health IT & CIO Review, October 3, 2017. https://www.beckershospitalreview.com/healthcare-information-technology/beyond-the-rollout-digitization-technology-is-only-the-first-step-for-file-analysis.html