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Grow your law firm with creative fees and lower costs

by ​Stephen Thacker
 
Corporate clients are increasingly putting outside law firm fees under the microscope, making it crucial that firms’ cost structures hold up to such close scrutiny.

Law firms that are proactive on [Alternative Fee Arrangements (AFAs)] will likely surprise and impress their clients. What’s more, an understanding of their cost structure may enable firms to both offer a fixed fee and increase profits.

Attorneys that know their cost structures and understand how to leverage the right people, process and technologies are in a position to give clients more realistic, and justifiable, cost estimates. That expertise will likely win them more business, and maybe even more profitable business.

Many clients are asking for alternative fee arrangements (AFAs), but most firms are still reluctant to offer them. In a poll of Fortune 1000 corporate law departments by ALM Legal Intelligence1 last year, 70 percent of clients said they had to initiate AFAs in most cases. Just seven percent said that law firms initiated a discussion of AFAs.

Law firms that are proactive on this front will likely surprise and impress their clients. What’s more, an understanding of their cost structure may enable firms to both offer a fixed fee and increase profits. The key is understanding the costs in document review, which constitutes the largest expense in most legal matters.

While each case is different, firms can usually estimate costs of routine cases — such as insurance claims litigation — based on experience with similar matters. With that knowledge, a firm can fine-tune its cost estimate for a given matter, based on the sources and scope of the discovery and the expected volume of data to be collected and how technology can be used to cull data. Ultimately, this can increase processing speed and improve the accuracy of review.

I recently worked with a firm that has perfected this technique to the point that the AFAs quoted for a routine matter results in a higher profit margin for the firm than the traditional billable hour. With traditional document review methods and hourly rates, the firm attains profit margins in the 20 percent range. But in cases where the firm can strategically leverage technology, process and people for document review, it is able to reliably estimate the cost of performing the work and thus can quote a fixed fee for the client. In those cases, the firm’s profit margins are in the mid to high 30-percent range.
 
While this is just one example, Altman Weil’s "Law Firms in Transition"2 survey supports the contention that a closer look at internal processes and cost structure pays off. According to the survey, a majority of the firms that changed their strategic approach to efficiency increased profits per equity partner by an average of 15 percentage points. In addition, a majority of firms that changed their strategic approach to pricing increased profits per equity partner as well.

Uncovering new efficiencies is a win-win for law offices. Now, your firm can reposition itself to be more competitive, while your clients enjoy the satisfaction of working with a firm that is transparent about its cost structure.

Gain insights about your fees and costs to help drive business development.

By working with a trusted technology and business solutions partner, law firms can uncover new efficiencies and help foster fixed fees that make everybody happy.
 
Stephen Thacker
Stephen Thacker, National Director of eDiscovery Consulting, Ricoh USA, Inc., leads the national eDiscovery consulting team in developing and delivering solutions for both corporate and law firm clients to meet their strategic needs. Thacker provides subject-matter expertise and strategic consultation to clients preparing for litigation or responding to investigations or regulatory requests. Leveraging his strong understanding of industry trends, practical legal experience and deep roots in technology, he optimizes technology to increase overall efficiency and mitigate cost and risk.
 
 
1 Your Clients Want Alternative Fees: Is Your Firm Ready? (8/24/2015) AmericanLawyer.com. http://www.americanlawyer.com/id=1202735048162/Your-Clients-Want-Alternative-Fees-Is-Your-Firm-Ready?slreturn=20170209185439#ixzz3zou7b1Zl
2 2015 Law Firms in Transition: An Altman Weil Flash Survey. http://www.altmanweil.com/dir_docs/resource/1c789ef2-5cff-463a-863a-2248d23882a7_document.pdf