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How to engage your employees with a successful digital transformation

by Eric Stavola
 
With digital transformations disrupting the way companies do business, keeping up with the digital curve is vital to every company's success today and in the future. To give you an idea of how fierce the competition is expected to become, digital transformation technology spending is projected to surpass $2 trillion in 2019, according to International Data Corporation (IDC).1 Companies are changing quickly, so moving beyond a traditional workplace model to get your employees more engaged is critical to keeping a competitive edge.

As we discussed in our second digital transformation blog post, “3 ways to drive business outcomes with a digital transformation," the most convenient technological experiences that employees enjoy outside of work become their minimum expectation within the workplace. If you aren't set up to meet these expectations, you run the risk of reducing employee engagement which, in turn, negatively affects their ability to engage customers and help you surpass the competition.

Get more of the insights you need to stay a step ahead of the competition with a digital transformation.

Watch episode 2 of Ricoh's Table Talk series, "Four Strategies for Transforming to a Digital Workplace," to learn more about how a digital transformation can help you to improve employee engagement and enhance the customer experience.
 
To communicate effectively and stay productive, employees must be invested in helping your company succeed. They must care enough to listen, reflect and keep work moving. In fact, Gallup's rolling survey of employees not only shows that a mere 30% of employees are engaged at work, it also notes, “16% of employees are actively disengaged — they are miserable in the workplace and destroy what the most engaged employees build. The remaining 51% of employees are not engaged — they're just there."2  Experience in the workplace shows us that actively disengaged employees communicate in ways that reduce morale and create more disengaged employees. Therefore, it's of vital importance that you put changes in place to proactively overcome this issue — not only to help employees improve communications with peers and customers, but to also keep the health of your organization as strong as possible.
 
 

Work smarter and faster by setting up your team to leverage smart data

In our last blog post, we investigated three steps needed on your digital transformation journey that involved assessing how you leverage information and technology today. Now it's time to dive deeper into the digital transformation process with a focus on empowering your employees to optimize data for useful insights. Answering the following three questions can help you move further in your journey:


1. Do you currently use data to tell you what has already happened?

2. Are you more advanced — using data as a proactive approach to tell you what can happen in the future?

3. Are you even farther along on your digital transformation journey — leveraging data to help you determine how to make what you need to happen to meet your goals come to fruition?

Smiling business people in office meeting using laptops.

By this point, if you've followed the steps in “3 ways to drive business outcomes with a digital transformation," you've set yourself up to uncover more information that can help you drive bottom-line profitability and innovation by further engaging your team. The goal is to get your business to a place where you can answer question three in the affirmative and start optimizing your data to provide your team with actionable insights.

In "Constellation's 2014 Outlook on Dominating Digital Business Disruption," R "Ray" Wang notes, “Data analytics provide the ability to uncover insights, deliver relevancy and predict the future."3 Harnessing data analytics technology provides your team with smart data — helping them to gain valuable insights that lead to innovative ideas. There are a number of technologies available that can help you leverage information in this way, including:

  • User-friendly dashboards that organize and provide precise data that can inform decision-making.
  • Cloud infrastructures that help to centralize this data and make it easily accessible to both onsite and remote employees.
  • Metrics, KPIs and other statistic-driven tools that help employees make sense of data within the context of your business objectives.

    Of course, for any of these technologies to offer truly valuable insights, your employees need to not only adopt them, they need to be able to use them with relative ease and little — or preferably, zero — frustration.
 

Increase user adoption and fuel growth with business intelligence

According to IDC, 77% of executives' top priorities depend on technology. Unfortunately, just because executives have deployed new technology doesn't mean it's being embraced by your team — a prerequisite for engaging employees and putting new technology to optimal use. How many times have we gone into a meeting room and seen a whiteboard that nobody uses for presentations? How you utilize your technology is important, but if it's not adapted to your company's specific needs, employees will rarely take the time to learn how to use it — especially if the learning curve and time investment is high. Ultimately, this scenario can lead to an unproductive and frustrating work environment that creates more disengaged employees. The key is to do the extra research to help ensure that you're not buying technology that isn't user friendly and doesn't serve your purposes efficiently.

Employees need to be able to walk into a meeting room and feel confident that they can use your collaborative technology with the knowledge that it will be effective and help them gain buy-in for their ideas. Sharing ideas and collaborating effectively are highly important necessities when it comes to driving innovation. This means employing collaborative technology that's easy to learn quickly and use effectively. But even the most ideal collaborative solutions have little use if employees don't have the smart data they need to help them prepare to present their ideas.

When looking for tools that can help you turn your data into insights, keep in mind that you need to enable your team to:

  • Pinpoint accurate and precise data that supports the points they need to make.
  • Understand how the metrics, KPIs and other statistics they're using help to improve your return on investment.
  • Understand and be able to easily translate how much that data is worth.

Although the value of specific data that employees can use to help your team innovate is important, understanding the value of all of your information is vital to finding technology that will help your team capitalize on this value.

 

Wang notes, “Since 2000, 52 percent of companies in the Fortune 500 have either gone bankrupt, been acquired or ceased to exist." This has a lot to do with the inability to keep up with the digital curve and the increasing competition in the marketplace. Arguably, it's also due to the fact that companies are trying to drive digital transformations without a full investigation into how the right technology can be used to drive business outcomes and engage employees. Seeking technology for technology's sake is never the answer.


This is why keeping a focus on how you can use technology to better engage your employees is so important. Meeting the expectations that have resulted from technological conveniences employees experience outside the workplace is an important consideration that should inform your decisions at every step along your digital transformation journey. Your goal should be to get to a place where your employees are happy and engaged. This will lead to increased productivity, improved customer experiences and more opportunities that arise from employee innovations.

 
 
Eric Stavola
Eric Stavola, Director of Ricoh IT Services, Ricoh USA, Inc.

Eric Stavola serves as Director, Enterprise Services Sales for Ricoh USA, Inc. In this role, Stavola leads a pre-sales team specializing in services that meet customer needs while working with sales leaders to grow Ricoh's services business.

Stavola brings more than 20 years of experience to the role of implementing technology business systems and customer-friendly processes while reducing costs, boosting employee morale and lowering turnover in under-performing organizations. Developing successful growth and digital transformation strategies highlights his extensive track record.

Prior to joining Ricoh, Stavola was CIO for a regional professional services company on the west coast.

Stavola has a Bachelor of Arts degree from the University of the Pacific in Stockton, California, and two master's degrees in Education and Computer Information Systems. He has earned MCSE, MCSA, CDIA+ and N+ certifications, and has had multiple articles published on technology and digital transformation.
 
 
 
1 “IDC FutureScape: Worldwide Digital Transformation 2018 Predictions." IDC. 2017. https://www.idc.com/getdoc.jsp?containerId=US43154617
2 “State of the American Workplace." Gallup, Inc. 2017. https://s3.amazonaws.com/external_clips/attachments/2131671/original/SOAW_Report_GEN_1216_WEB_FINAL_rj.pdf?1538591582
3 Wang, R "Ray". "Constellation's 2014 Outlook on Dominating Digital Business Disruption." Constellation Research, Inc. February 10, 2014. https://s3.amazonaws.com/external_clips/attachments/2128635/original/20140210_CR_R_WANG_OUTLOOK_2014_PESTEL_FINAL2.pdf?1538487089