When it comes to technology today, there's a disconnect between the conveniences employees experience in their personal lives versus how they get things done at the workplace. For example, using a virtual assistant like AlexaTM to help provide quick information, place orders and provide other conveniences at home can lead to frustration when technology at the workplace is limited in comparison.
To keep employees engaged, you need to meet the technological expectations they've become accustomed to outside of work by empowering them with user-friendly ways to:
- Increase productivity.
- Enhance collaboration with team members.
- Improve communication with clients.
Otherwise, you run the risk of frustrating employees to a point where they become disengaged. According to Gallup's rolling survey of employees, only 30% are engaged at work.1 When employees aren't engaged, they struggle to improve client relationships — and when you can't improve the customer experience, your competitors will fill the gap.
The good news is that taking the right steps along your digital transformation journey can help you to boost employee agility, productivity and collaboration by creating a more engaged work environment. Your journey should begin with a close look at your business goals, the processes you currently have in place and how technology can enable these processes to meet your goals. Here, we'll consider three steps you can take to help drive your digital transformation toward a successful future.