Have any of your patients ever scoured the Internet and self-diagnosed to avoid spending time at the hospital?
Results of a recent survey conducted by Harris Poll on behalf of Ricoh USA, Inc. revealed that a staggering 60 percent of patients said that they would rather search treatments on the Internet for non-life threatening medical issues than have to deal with the paperwork required to see a medical professional.
There’s no doubt that the healthcare industry is under pressure from government regulations such as the Affordable Care Act (ACA) to rely more heavily on technology to digitize records and cut costs. However, as revealed through the Harris Poll findings, pressure to move away from paper records is also a key driver behind increasing patient satisfaction. Among more than 2,000 U.S. adults polled, findings included: