The concept of business process automation has long been seen as a luxury reserved primarily for large enterprises. The logic makes sense: the larger the business, the more repeated “processes" it deals with on a daily basis. More employee paperwork, more billing transactions, more email notifications, more everything.
Traditional workflow process management solutions are often thought to be quite expensive and complex. You may have heard of massive centralized systems, deployed by an army of IT staff and consultants, which can only be justified in large enterprises with enough revenue to reap the benefits of increased efficiency down the line.
But like so many other things, the steady advance of technology has leveled the playing field when it comes to business processes, workflow automation and content management. Smaller organizations can now pick and choose areas of their business to automate without an exorbitant upfront investment. The trick is knowing where to start.
By taking a step back and looking at where your employees are spending their time, you'll often find that a disproportionate amount is dedicated to repeated, even menial tasks. By identifying these workflows that can be streamlined or automated
, you can not only save time and free up your teams to focus on more strategic work, but also reduce human error in the process.
Here are three areas of content management to focus on first.