Like the song says in Meredith Wilson’s The Music Man, “You gotta know the territory.”
For the target technology solutions, research what’s currently being done—and not done—in your company with mobile and other new technologies. Ask questions and don’t be afraid of the answers. What are competitors, customers, and business partners doing? For example, how are people sharing task lists and project management? Do your competitors have one or more mobile apps for their sales and field support people? Do they offer apps for customers? Is it better than what you offer?
Look for a problem or pain point, such as being unable to print from a mobile device, or if workers are able to easily send/share sensitive data without violating compliance rules. Then, it’s time for more questions:
To help select a problem that you want to address with technology, size up the requirements for a solution. Here’s a quick checklist to follow: