Let’s say a 20-hospital system wants to improve efficiency by grouping all claims denial information into a single packet. It consolidates financial operations into a single business office, hoping to achieve savings by reducing staff and technology. However, the organization quickly learns that with only two printers to support a staff processing countless claims denials per day, the “streamlined operation” is anything but efficient. Instead, chaos and confusion, missing pieces of paper and mixed-up print jobs take over. In short: Staff can’t process any more denials than before because of inefficient processes and technology.
On the other hand, with the right technology, electronic “staples” could be used to better manage information flow, printing and document assembly. Providing your staff with the right tools and a supportive work environment that fits their specific needs could vastly improve the daily claims processing volume without forcing you to purchase additional equipment or increase headcount.
By bridging the gap between capacity and operational efficiency, you can reduce the time between denial receipt and actual payment.