Claims & Policy Management

When you manage property and casualty insurance policies, claims and appeals with outdated, manual processes, service delivery can be slow, cumbersome and expensive, especially at first notice of loss. As you add customers, you may need to hire more workers, but this strategy increases cost and the risk of errors, which can complicate security and compliance.

We can help by digitizing information and replacing manual work steps with flexible, automated processes. A good place to start? Advanced Document Capture Services, which allows you to digitize paper documents upon arrival and process them in digital workflows at digital speed.

Customer Communications Management & Mail Services streamlines communications related to policy and claims management. For example, you can present statements electronically and shorten payment cycles with e-billing solutions. And, a fresh approach to mail management can eliminate bottlenecks in your mail room or print-and-mail operation.

Records Management Services provides a lifecycle strategy for insurance records management that addresses disaster recovery and eDiscovery readiness. With records in a digital repository instead of file cabinets or offsite storage, you can better support compliance requirements and manage information cost effectively.