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Pay Your Invoice: Frequently Asked Questions

Additional help and information about our online bill pay system

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What is EFT?

Electronic funds transfer (EFT) lets you submit an online payment from your bank account. EFT transactions are batched through the Federal Reserve nightly, with settlement usually occurring in two to three business days. The remittance will be classified as an ACH debit from your bank account once the payment is transferred.
 

Who is UTA?

United Tranzactions (UTA) is our partner in providing you with the online bill pay option. We use UTA’s electronic gateway to initiate electronic check payments between Ricoh and your financial institution. 
 

Who governs the electronic transactions submitted through UTA?

The National Automated Clearing House Association (NACHA), which is the primary governing body for electronic payment processing between financial institutions. 
 

What if I I can't find a link that matches the remittance name on my invoice?

Please use the Ricoh USA, Inc. link. 
 

I logged in previously under a different button that is no longer available. What should I do?

Please register again. We have redirected one of the buttons to the same link as Ricoh USA, Inc. since we’re currently merging systems to become more efficient and provide you with better customer service. We apologize for any inconvenience 
 

Can I schedule reoccurring payments with Ricoh through online bill pay?

No, that option is currently not available. You will have to manually make each payment. 
 

I had an account registered already. Why is the system asking me to register again?

Please re-register under Ricoh USA, Inc. We’re currently merging systems to become more efficient and your previous account was part of the process. We apologize for any inconvenience. 
 

My remittance address says "GE Capital c/o Ricoh USA Program.” Where do I send it?

Please review your invoice for payment options or customer service contact information. 
 

What if I don’t see a link that matches the remittance name on my invoice?

You can use the Ricoh USA, Inc. link.
 

Can I submit payments on invoices associated with more than one account number?

Yes, as long as the business unit name on the remittance coupon is the same. If it is not the same, please create another account by clicking on the appropriate remittance name link. 
 

What information will the online bill pay system store?

After you register, UTA will store your:

  • Company contact information
  • Bank routing number
  • Bank account number


This will make your subsequent payments faster and easier. 

 

What information do I need to register and submit online bill payments?

To get started with online bill payments, you will need your:

  • Login name (we recommend using your customer account number)
  • Password (which you set up)
  • Complete customer name (business name)
  • DBA (doing business as) name 
  • Address
  • City
  • State
  • Zip code
  • Contact person
  • Phone number
  • Fax number
  • E-Mail address
  • ACH authorization
  • Bank routing number
  • Bank account number
  • Account type (personal or business)

 

If I make a payment today, when will it post to my account?

UTA processes payments daily. Depending on the day and time you submit the payment, it could take 48 to 72 hours for it to process through your banking system and post to your Ricoh account. 
 

I would prefer to pay by another method. What are my options?

By phone
Please call 1-800-807-1012 to have an accounts receivable representative draft your account with an electronic check. This process uses this same UTA Pay Your Invoice System, but is initiated by a Ricoh employee. We recommend that you initiate your own payments through the online bill pay system.

By electronic payments (ACH/ EFT)
This service is for high-volume accounts only. If you have one, please email issc-apbanking@ricoh-usa.com or call 800-565-0283 (option 6) for enrollment information or other questions.

Electronic payments must be sent using CCD+ or CTX formats. (Note: CCD is a different format than CCD+). Please include the invoice numbers and amounts for each invoice in your transmission. As an additional precaution, remittance should also be sent via email to electronicpay@ricoh-usa.com.

By mail
When you write your check, please include your invoice number and amount to be paid. Then mail the payment and remittance slip to the address listed on the slip — using another address may lead to delays.

By credit card
We can only process credit card payments on open, current invoices or with an initial order. To make a payment, call 800-807-1012. You must have your account number, valid invoice number(s) and a AMEX, Mastercard or VISA credit card available.