Any amount of network downtime can damage your organization. The average small to
medium-sized business experiences an average loss of $1,200 of revenue per hour
due to a network outage. Long-term effects on revenue and customer satisfaction
can be even more devastating. With our network monitoring services, you can help
ensure high network up-time and cost-effective results. In large organizations,
our network services allow you to offload the burden of constant monitoring from
your IT department. In small and mid-sized businesses, our network services let
you enjoy the advantages of high uptime — without investing in expensive technology
and additional human resources. In all cases, our teams of network experts monitor
your network 24/7 to identify and resolve potential issues before they result in
downtime; so you can rest assured that your network is running smoothly. This proactive
approach also lets you avoid the pain and costs associated with launching into “reactive
mode” only after a crash occurs.
Proactive network monitoring.
We monitor the activity on your network from our Managed Services Operations Center
(MSOC), a state-of-the-art facility located in Atlanta. Experts in network maintenance
keep tabs on all the activity on your network with 24/7 coverage. If we detect suspicious
activity, we can either notify your IT teams to solve the problem or resolve it
remotely. Our specialists solve 76% of issues remotely.
Advanced technology for network analysis.
With our sophisticated monitoring software, we can establish performance thresholds
for all your connected hardware assets, and then receive notification when these
thresholds are exceeded. For example, if CPU activity on a server spikes for more
than four minutes, this indicates the server will likely crash soon. At this point,
we receive an alarm via large screen display, email, or text message and intervene
to correct the problem before the server crashes. This proactive approach minimizes
interruptions and maximizes your network uptime. Through ongoing data collection
and analysis, our MSOC teams can fine-tune thresholds based on your actual network
activity and predict a variety of issues with even greater accuracy.
Reporting results in real-time.
To ensure complete transparency, Ricoh provides network-monitoring customers with
real-time updates of network activity, events, and issue resolutions via Web-based
dashboards. We also create hourly reports and performance logs, which we post to
a secure Website where they remain available for you to review at any time.
Wide range of services.
Ricoh can monitor virtually any aspect of your network infrastructure, including
Windows servers, interface traffic, and many applications. For the list of comprehensive
IT services we provide, click here to download our free Network Monitoring information sheet, or contact us at 1-800-551-3087.