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Ricoh Proactive Managed IT Services

Remote management for on-site performance

Your data is the backbone of your business. We help you protect it. RICOH® Proactive Managed IT Services offers remote monitoring and remediation to address and resolve IT infrastructure issues before they cost you availability, uptime—and potential loss of revenue. Often, we can do it before you even know there's a problem. We provide preventative maintenance, including patching and virus protection updates, to help thwart potential problems. We perform around-the-clock monitoring, management and maintenance from our state-of-the art Ricoh Communications, Operations & Remote Engineering Center for IT Services (CORE ITS) facility. As a result, our team of Proactive Network Support Engineers can respond to network issues remotely or dispatch experienced on-site technicians to your site when necessary. We help small- to mid-sized organizations defend against downtime and other threats without significant investments for new technology and resources.

  • About Proactive Managed IT Services
  • Service Details

Ricoh Proactive Managed IT Services offers remote monitoring and remediation backed by responsive, technical expertise to help your organization remain productive—without compromising your budget or resources.

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  • Understanding your business
    Every engagement begins with an analysis of your specific network objectives and challenges. The Ricoh Proactive Managed IT Services team assesses operating systems and licensing details and performs a non-invasive health check of workstations, servers and other devices to identify and evaluate unique needs and connectivity requirements. The team creates a network diagram and prepares a strategic roadmap to help improve network health and security. Then, we collaborate with key decision-makers and stakeholders from your organization to implement a plan that can meet your business objectives.
  • Driving Better Business Outcomes
    When the flow of information stops, your business stops with it. That's why Ricoh IT Support Services responds quickly with PC, server and network support to keep your organization up and running. We begin assessing the situation the moment we receive the service call, so our response teams are prepared when they arrive on-site. Then, we conduct a site survey and review it with you to ensure accuracy before implementing a project plan. In addition, we always follow up with a technology roadmap and quarterly reviews to bolster the long-term health of your network.
Preventive protection and fast, on-site response
  • Available When You Need it Most
    When your network goes down, you worry about fixing it quickly. We do, too. But we also want to minimize the chances of it happening again. We begin every engagement with a network assessment. We want our technicians to know how every PC workstation, server and wireless access point fits into your network environment, so we can make more informed decisions for better, longer lasting resolutions. We evaluate your needs, technical resources and capabilities. Then, we begin crafting an IT solution to accommodate them.
  • Recover Quickly from Network Challenges
    We're partners. That means our technicians work with you directly to identify network challenges and to streamline maintenance. Our technicians conduct a site survey and non-invasive probe of devices on your network. After we create a network diagram, we meet with key stakeholders to implement a customized plan that aligns with your business objectives. As a result, we can improve information availability, enhance productivity and avoid unnecessary operational and maintenance costs.
  • Prepare for Faster Response
    Networks evolve. We help you evolve with them. Once we stabilize your network, we work on making it more reliable, so you have better access to the critical information that's the backbone of your business. We conduct quarterly business reviews and develop a technology roadmap to enhance the health of your network and protect it against security threats. Whether we manage individual devices, install software or engineer network designs and solutions across the enterprise, Ricoh IT Support Services can handle a wide range of tasks to improve network performance.
  • Protect Your IT Investment
    Control traffic on your network with managed firewall safeguards from Ricoh Proactive Managed IT Services. We offer two service plans to protect your organization's firewall and UTM systems every hour of every day. Our team of experienced engineers manages UTM administration controls to help minimize security breaches, expand capabilities and coverage and deliver faster response to imposing threats. We perform these management and reporting tasks effectively from a remote location to reduce your total cost of ownership.
  • Build a Better Network for Less
    You have core competencies-so do we. Let Ricoh Proactive Managed IT Services monitor and remediate your network, so you can concentrate on revenue-generating opportunities. We leverage our innovative tools, expertise and state-ofthe- art Ricoh CORE Center for IT Services facility to deliver exceptional remote IT support that helps ensure more uptime for your organization. Choose from our wide range of configurable service offerings and enhance network performance throughout your organization-while protecting your IT investment.
Ricoh Proactive Managed IT Services offers remote monitoring and remediation backed by responsive, technical expertise to help your organization remain productive—without compromising your budget or resources.
Server/Workstation Management Standard
  • 24/7 Monitoring and Helpdesk
  • Remote Mediation
  • Anti-virus/Anti-malware Software and Pattern Update
  • OS Updates
  • End User Device Management
  • Basic Server and Basic Application Administration
  • Reporting
Server/Workstation Management Select
All Server/Workstation Management Standard offerings, plus:
  • Basic Technology Plan
  • On-site Support
Advanced Server Support Standard
  • 24/7 Monitoring and Helpdesk
  • Remote Mediation
  • Anti-virus/Anti-malware Software and Pattern Update
  • OS Updates
  • End User Device Management
  • Basic Server and Basic Application Administration
  • Reporting
Server/Workstation Management Standard
  • 24/7 Monitoring and Helpdesk
  • Remote Mediation
  • Application Update and Administration
Advanced Server Support Select
All Advanced Server Support Standard offerings, plus:
  • On-site Support
Backup as a Service Standard
  • On-site Primary Backup
  • Off-site Secondary Backup
  • Remote Mediation
  • Backup Administration
  • Reporting
Backup as a Service Select
All Backup as a Service Standard offerings, plus:
  • On-site Support
UTM Management Standard
  • 24/7 Monitoring and Helpdesk
  • Remote Remediation
  • UTM Software Update and Administration
  • Reporting
UTM Management Select
All UTM Management Standard offerings, plus:
  • On-site Support
Proactive Managed IT Services Preferred
  • Server/Workstation Management Select (Required)
  • Backup as a Service Select (Required)
  • UTM Management Select (Required)
  • Advanced Server Support Select (Optional)

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