Ricoh Proactive Managed IT Services offers remote monitoring and remediation backed by responsive, technical expertise to help your organization remain productive—without compromising your budget or resources.
Preventive protection and fast, on-site response
- Understanding your business
Every engagement begins with an analysis of your specific network objectives and
challenges. The Ricoh Proactive Managed IT Services team assesses operating systems
and licensing details and performs a non-invasive health check of workstations, servers
and other devices to identify and evaluate unique needs and connectivity requirements.
The team creates a network diagram and prepares a strategic roadmap to help improve
network health and security. Then, we collaborate with key decision-makers and
stakeholders from your organization to implement a plan that can meet your business
- Driving Better Business Outcomes
When the flow of information stops, your business stops with it. That's why Ricoh IT Support
Services responds quickly with PC, server and network support to keep your organization up
and running. We begin assessing the situation the moment we receive the service call, so our
response teams are prepared when they arrive on-site. Then, we conduct a site survey and
review it with you to ensure accuracy before implementing a project plan. In addition, we always
follow up with a technology roadmap and quarterly reviews to bolster the long-term health of
- Available When You Need it Most
When your network goes down, you worry about fixing it quickly. We do, too. But we also want to minimize the
chances of it happening again. We begin every engagement with a network assessment. We want our technicians to
know how every PC workstation, server and wireless access point fits into your network environment, so we can make
more informed decisions for better, longer lasting resolutions. We evaluate your needs, technical resources and
capabilities. Then, we begin crafting an IT solution to accommodate them.
- Recover Quickly from Network Challenges
We're partners. That means our technicians work with you directly to identify network challenges and to streamline
maintenance. Our technicians conduct a site survey and non-invasive probe of devices on your network. After we
create a network diagram, we meet with key stakeholders to implement a customized plan that aligns with your
business objectives. As a result, we can improve information availability, enhance productivity and avoid unnecessary
operational and maintenance costs.
- Prepare for Faster Response
Networks evolve. We help you evolve with them. Once we stabilize your network, we work on making it more reliable,
so you have better access to the critical information that's the backbone of your business. We conduct quarterly
business reviews and develop a technology roadmap to enhance the health of your network and protect it against
security threats. Whether we manage individual devices, install software or engineer network designs and solutions
across the enterprise, Ricoh IT Support Services can handle a wide range of tasks to improve network performance.
- Protect Your IT Investment
Control traffic on your network with managed firewall safeguards from Ricoh Proactive Managed IT Services. We offer
two service plans to protect your organization's firewall and UTM systems every hour of every day. Our team of
experienced engineers manages UTM administration controls to help minimize security breaches, expand capabilities
and coverage and deliver faster response to imposing threats. We perform these management and reporting tasks
effectively from a remote location to reduce your total cost of ownership.
- Build a Better Network for Less
You have core competencies-so do we. Let Ricoh Proactive Managed IT Services monitor and remediate your network,
so you can concentrate on revenue-generating opportunities. We leverage our innovative tools, expertise and state-ofthe-
Ricoh CORE Center for IT Services facility to deliver exceptional remote IT support that helps ensure more uptime for
your organization. Choose from our wide range of configurable service offerings and enhance network performance
throughout your organization-while protecting your IT investment.