Ricoh VoIP System and Collaboration Solution —an integration of people-process-technology
—is driven by the
needs of SMBs and focused on driving real improvement.
- People. While Ricoh VoIP System and Collaboration Solutions are ideal for virtually any SMB, every organization is different-with unique needs and challenges. Following an assessment, Ricoh's professionals
craft a solution design that reflects an organization's distinct environment, structure and opportunities for
- Process. To address the diverse needs of SMBs, Ricoh VoIP System and Collaboration Solutions are available in three "editions." Standard edition includes auto attendant, voicemail, phone scheduler and
mobility functionality. Professional edition offers all of those features-plus group permissions, auto conferencing, paging and intercom, and find me/follow me functionality. Call Center edition is the most
robust option. It includes all Standard and Professional features, as well as support for skills-based routing; barge, monitor and manager whisper; real-time queue details; and call recording.
- Technology. Ricoh VoIP System and Collaboration Solutions offer phone server hardware and IP phone conference software, as well as an innovative Heads Up Display (HUD) or HUD for Call Centers. HUD is a
desktop communication dashboard that integrates the phone system with day-to-day business communication needs, such as chat, email and screen share. It even provides click to dial or email
functionality. All of these solutions are backed by Ricoh's responsive technical expertise to simplify how information is shared with customers and partners. Just as important, each SMB uses its preferred