Ricoh University Kiosk/Inbound Mail for Higher Education

USA

Ricoh University Kiosk/ Inbound Mail for Higher Education

Receiving packages is an integral part of collegiate life for most students. Waiting in line to receive them, however, shouldn’t be part of the experience. That’s why Ricoh offers a convenient, easy-to-use mail delivery solution to manage the package chain of custody and to ensure students receive the right package without having to wait in line at the mail services center.

About University Kiosk/Inbound Mail for Higher Education
Challenges/Benefits

Ricoh University Kiosk/Inbound Mail for Higher Education —an integration of people-process-technology —is driven by student and university needs and focused on measurable outcomes.

People. Ricoh's experienced team of managed services experts recommends creative solutions to enhance mail center operations. Working with advanced technologies, Ricoh's on-site professionals improve the handling and delivery of incoming packages and drive customer satisfaction.
Process. Ricoh manages the complete chain of custody for every inbound parcel to ensure safe, reliable and timely delivery. We offer automation and innovation to monitor efficiency, reduce costs and ensure consistent, reliable service.
Technology. Our proprietary advanced technologies automate the parcel delivery process to improve student satisfaction. We combine state-of-the-art hardware such as the freestanding Package Pick-up Kiosk with the innovative web-based TRAC accountable mail management tool to give you a powerful, versatile end-to-end package delivery solution.

Challenges Addressed

Students demand faster service when picking up parcels from the mail center
Inefficient communication between mail center and students
Unreliable chain of custody from package receipt to delivery
Inability to monitor delivery performance

Benefits Attained

Documented parcel tracking helps eliminate lost packages
Expedited package delivery processes reduce student wait times
Automated, self-service kiosks minimize labor costs
Easy-to-use tracking tools identify areas for improvement

1-800-63-RICOH
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Supporting Media

University Kiosk Brochure
Infographic Brochure
Higher-Ed Case Study

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