Ricoh Remote Monitoring & Managed Print Services for Enterprise —an integration of people-process-technology
—helps right-size enterprise fleets, rein in
costs and rev up productivity.
- People. Centrally located in Atlanta, Georgia, the Ricoh Managed Services Support Center is the 24/7/365 nerve center for Managed Print Services.
Each region of the country has a dedicated team leader and a group of agents responsible for monitoring and managing customers’ fleets, which
span tens of thousands of output devices. Our proactive, around-the-clock remote monitoring covers service alerts, “low toner” alerts and meter
collection. When you need additional support, simply call the Center to speak with a live support technician—and get answers to your questions the
first time you call.
- Process. We start every Managed Print Services engagement by thoroughly assessing your current device environment across locations. We may
identify rogue devices, devices that are underutilized and devices that are simply costing you too much to operate. In addition to right-sizing the
size and costs of your fleet, we can help you to establish effective print governance including an enterprise print policy. Such a policy is essential to
reshaping behaviors and containing costs—without hindering workforce productivity.
- Technology. Our Managed Print Services rely on leading remote management technology, as well as Ricoh’s proven enterprise management
software. Together, these solutions help drive up quality and reliability—while containing or reducing the cost of managing your networked devices.
Ricoh also offers a hybrid approach that merges high tech and high touch. Complementing our remote monitoring technology, we can deploy a service
delivery manager to your site(s). Having an on-site expert creates more opportunities to improve workflow, address bottlenecks and further refine
enterprise print policy and governance.