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Ricoh Mobile Solutions for Sales


Ricoh Mobile Solutions for Sales

Practically all salespeople have mobile devices. But many aren’t able to use those devices to capture and submit structured and unstructured data or to print files and complete eForms. Or to take photos and link them to customer records—all while in the field.

That's because making the most of mobility isn’t as simple as handing over phones or tablets to your sales force. In fact, if you leave your sales team to their own devices, they may transmit critical company information via third-party apps and tools that don’t comply with corporate policies. And that could introduce operational, security and privacy risks.

How can you tap into the benefits of sales force mobility - while addressing the risks?

With deep expertise in workflow consulting and assessment, Ricoh can help. We start with a careful evaluation of your current situation and opportunities. Using those insights, we help you to develop a mobility strategy - and then partner with you to design and implement mobile solutions tailored to your sales force. Ricoh Mobile Solutions for Sales include a broad range of capabilities - from capturing data electronically with eForms to accessing enterprise data and printing files on the go. We even offer a wireless camera that makes it easy for sales people to take photos and integrate them into customer files - while still in the field.

Working with us, you can create more seamless connections between mobile devices and your core enterprise systems. So mobile is no longer makeshift - it’s part of the way you work.

  • About Ricoh Mobile Solutions for Sales
  • Challenges/Benefits
Ricoh Mobile Solutions for Sales —an integration of people-process-technology — are driven by the challenges of information mobility.

Ricoh Mobile Solutions for Sales  Infographic - Click to View Large Infographic

  • People. As a company, Ricoh has a decades-long legacy of workplace innovation. Today, our people are experts in document-intensive business processes. We apply that experience in assessing your current sales-related workflows. We dive deep into what’s working and what’s not. And we work with you to identify opportunities to make more of mobility.
  • Process. With Ricoh Mobile Solutions for Sales, our experts follow a thoughtful and disciplined approach. It begins with formal workflow consulting and assessment, which enables us to hone in on the processes most likely to benefit from information mobility. From there, we collaborate with you to design the blend of capabilities—on-the-go capture, scanning, forms, printing and more—that will help your sales people be more effective in the field.
  • Technology. With Ricoh Mobile Solutions for Sales, our experts follow a thoughtful and disciplined approach. It begins with formal workflow consulting and assessment, which enables us to hone in on the processes most likely to benefit from information mobility. From there, we collaborate with you to design the blend of capabilities—on-the-go capture, scanning, forms, printing and more—that will help your sales people be more effective in the field.
Challenges Addressed
  • Inability to fully leverage mobile devices to accelerate and improve sales and customer service
  • Lack of printing and forms functionality on mobile devices
  • Lack of integration between mobile devices and core enterprise systems and workflows
  • Inefficient methods of collecting information from customers
  • Delays in getting information from the field to headquarters for processing
  • Lack of clarity around how best to deploy mobile technologies
  • Governance and compliance concerns related to use of personal devices and cloud-based applications and data
Benefits Attained

Ricoh Mobile Solution for Sales can help your field sales personnel become even more efficient, more responsive and more successful in supporting customers and closing business.

Understand the information mobility opportunity

  • Build a vision for how mobility solutions can drive process improvements for your field sales force
  • Get expert recommendations for enhancing field support—without sacrificing control
  • Reduce the need for salespeople to develop their own - often risky - workarounds using third-party apps and other tools

Provide powerful mobile capabilities

  • Create seamless linkages between mobile devices and enterprise systems and data so reps can spend more time with customers and less time on repetitive data entry and paperwork
  • Capture structured and unstructured data, including digital photos, in the field
  • Capture data and print documents from tablets or smartphones
  • Complete forms and submit data via mobile devices—so sales people can tackle more work while still in the field

Accelerate sales and support processes

  • Streamline workflows - such as taking and changing orders and delivering customer support - by reducing or eliminating dependence on paper
  • Enhance communication between headquarters and the field
  • Give field sales personnel more accurate and up-to-date information, enabling them to deliver better customer support - and be more effective at selling

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