Ricoh Managed IT Services for Small Business - an integration of people-process-technology - are driven by customer needs and focused on measurable customer outcomes.

• People. Ricoh experts develop a deep understanding of your business and your IT infrastructure. We become trusted advisors by leveraging our Managed Services Operations Center (MSOC) IT Managed Services infrastructure, experienced on-site technicians, documented processes, best practices and proven methodologies.
• Process. Our processes include proactive services including an expert-led network Health Check, 24/7 help desk support , voice over IP integration, business continuity, firewall services, virtual private networking (VPN), anti-spam solutions, disaster recovery and a variety of Continuous Data Protection (CDP) solutions.
• Technology. Our technology supports all of our clients' information technology needs—including online storage and document management, cloud-based mobile printing and mobile device management for authentication and management of smartphones, tablets and other devices.

Customer Challenges Addressed
• More mobile and remote workers creating new access and security issues
• Move to cloud-based computing adding complexity to IT management
• 60% CAGR growth in information overwhelming systems, IT staffs
• Internal IT teams lack specific expertise; outside firms not equipped for preventive monitoring or disaster recovery

Benefits
• Single source dedicated to business continuity and prevention of IT failures
• Proactive development of It roadmaps to ensure effectiveness and affordability
• Expertise in moving business information to the cloud - simplified transition
• Protection against breaches and other security risks
• Disaster recovery ensures backup and seamless access to critical business date
• Lower IT costs and greater budget predictability budgeting and planning
• Employee productivity gains through improved continuity, collaboration