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Your Firm’s IT Environment: Driving Improvements in Performance and Cost

Ricoh IT Services for Legal

IT infrastructure is critical to any law firm’s productivity and profitability. Yet many small law firms are frustrated by poor performance, rising costs or both. And most have lingering concerns about information security and questions about how to support increasing mobility. Ricoh’s IT Services for Legal provide a single point of contact for maintaining a healthy network and IT infrastructure—at a predictable and affordable cost.

  • About IT Services for Legal
  • Challenges/Benefits
  • Resources
Ricoh IT Services for Legal — an integration of people-process-technology — are driven by customer needs and focused on measurable customer outcomes.

Ricoh IT Services for Legal Infographic - Click to View Large Infographic

  • People. The Ricoh team includes more than 1,500 IT Services technicians nationwide who hold 2,200 certifications—as well as a team of professionals with over a quarter-century of experience and expertise in helping law firms address a host of administrative and operational challenges. Our people provide support on-site and remotely, including our 24x7 IT Help Desk.
  • Process. Ricoh’s process typically starts with a Network Health Check, a complimentary assessment of your law firm’s current network that is followed by an IT service plan tailored to your specific needs and expectations. The plan maps out both short-term and long-term recommendations, as well as the specific services that Ricoh will provide as part of your services agreement.
  • Technology. Our technology includes leading-edge tools for network management and security, such as state-of-the-art firewall and intrusion detection capabilities, as well as Voice over IP (VoIP) phone solutions that enable you to integrate communications. At the heart of Ricoh’s IT Services for Legal is our Communications, Operations, Remote Engineering (CORE) Center, where our IT technicians continually monitor our clients’ networks and proactively address issues before they compromise your law firm’s security or productivity.

Challenges Addressed
  • Lack of dedicated IT resources
  • Concerns about information security
  • Frustration about recurring network outages
  • Desire to drive profitability by avoiding unexpected IT costs and more effectively managing planned expenses
Benefits Attained
  • Ongoing, high-quality services with predictable and affordable monthly billing
  • Ability to redeploy internal resources to other, more strategic activities within your firm
  • A healthier network that prevents costly downtime, lost productivity and worker frustration
  • A secure and modern network that provides the foundation needed for secure and reliable mobile access to information

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