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mail issues can lead to costly delays.. RICOH'S MAIL MANAGEMENT SOLUTION CAN HELP


Ricoh Accountable Mail Solution for Business

Mail center ROI is under a lot of pressure. Declining volumes, and rising costs are all taking their toll. Fortunately, there’s help. Ricoh Mail Management, powered by TRAC Solution, helps to improve workflow, streamline administration and enhance communication. It provides a single portal for controlling mail distribution and chain-of-custody information. Now you’re able to process and control mail and packages deliveries more efficiently while helping to address compliance requirements. This web-based tool is simple to learn and easy to use. It’s delivered via a cloud application, so there’s no need to buy or maintain software or supporting hardware.

  • About Accountable Mail Solution for Business
  • Challenges/Benefits
Ricoh integrates people, process and technology to address your challenges and provide better information and workflow solutions.

  • People. We have extensive on-site customer mail center experience, so we can create a solution that improves your mail center’s workflow, structure and efficiencies.
  • Process. Our proven process leverages best-in-class products, software and workflow expertise to maximize your mail center productivity and cost savings.
  • Technology. By centralizing and automating mail management, this tool is designed to empower enterprises to increase efficiency, reduce delays and address compliance. The data transmitted is protected by SSL 2048-bit encryption, subject to SSAE 16 audit controls and stored in a separate database within in a private infrastructure - so it does not co-mingle with other data. Using Mail Management powered by TRAC Solution, you can enjoy secure, web-based access to:
    • Online systems for capturing package tracking number, carrier name, date and time received, and package volume.
    • Chain-of-custody information for incoming, outgoing and inter-office packages.
    • Automatic recipient notifications.
    • Standard reports to support operational analysis and financial plan.
Challenges Addressed
  • Low visibility to on-time delivery of accountable mail performance
  • Mail recipients have no view into where letter or package is in real time after received by mail center
  • Limited technical and personnel resources
  • Manual tracking of high value time, sensitive packages
  • Inadequate reporting capability
  • Difficulty in monitoring compliance with service level agreements
Benefits Attained
  • Mail recipients have a view into mail delivery status of accountable mail after being received by mail center
  • Helps ensure accountable mail arrives promptly and records are accurate and up-to-date
  • Web-based reporting tool means no software to load or other technical requirements
  • Single source for managing mail movement throughout the enterprise — even across multiple locations
  • Chain-of-custody information for incoming, outgoing and interoffice packages
  • Automatic recipient notifications
  • Robust monitoring of compliance with service level agreements

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