Proactive Services

Prevent potential problems and protect your network

Ricoh offers a complete line of IT services designed to seek out, identify, and eradicate potential threats to your network before they even have a chance to affect network uptime.

• Remote network monitoring and alerts. Our IT experts keep tabs on your network with 24x7 coverage. If we detect suspicious activity, we can alert your IT department to solve the problem or resolve it remotely. We also create online reports, so you can check network productivity in real time.

• Application monitoring. Our teams monitor application services and activity for all of the following software: Microsoft Exchange, Microsoft SQL, Lotus Notes, Oracle, Sybase, Informix, Citrix, WebLogic, Remedy.

• Remote maintenance. We can resolve a wide range of IT problems using desktop sharing software. At your request, our service experts establish a secure, one-time connection to your network that allows us to analyze connected servers or PCs and perform repairs remotely — with no waiting.

• Managed security services. Defending your network against viruses, worms, spyware, and other threats requires substantial investments in hardware, software, and skilled experts. Or you can let talented security engineers from Ricoh protect your network for you. Options include:

• Firewall monitoring and support
• Intrusion detection and support
• Antivirus deployment and spyware monitoring
• Virtual private network (VPN) management
• Patch management

• Security consulting. Network security is vital to productivity and profitability. Our security engineers can provided expert consulting in a number of vital areas, including:

• Disaster recovery
• Business continuity planning
• Penetration testing
• Forensics

• Network analysis and design. Taking stock of your current IT infrastructure helps identify points of vulnerability, pinpoint areas for improvement, and prioritize upgrades. With a network needs analysis from Ricoh, you can count on a detailed, objective, and cost-effective evaluation of your IT assets, as well as recommendations for next steps.

• Voice over IP integration. The cost of connecting two or more offices for both phone (voice) and data can be cost prohibitive. Depending on bandwidth requirements, voice and data communications can share the same circuit. We have the experience and expertise to help you integrate your voice and data communications.