Customer First^® drives everything we do

Customer First® means seeing our business through the customer's eyes and responding as a team to their needs, at or above expectations. Around the world, Customer First enables Ricoh to set the standard for service in our industry.

Customer First allows us to:

• Build strong relationships with customers around the world.

• Align products, services and solutions with specific customer needs.

• Anticipate evolving customer requirements and create new applications.

• Make it easy for customers to do business with us.

• Create a market-driven corporate environment and retain the best people.

• Produce the high-quality results customers and colleagues expect.

Customer First has been broadly described as our culture, a value, a principle, and an ethic. It has become the fabric of our organization and is a driving force behind our growth and success.

Customer Relations - exceeding the expectations and requirements of our customers is our primary responsibility. Our goal is to foster proactive Customer First, anticipate the needs of our customers and obtain the recources necessary for a resolution. If there is an issue that needs to be addressed by this department, please contact us by email.