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Overview

About Web SmartDeviceMonitor

  • Web SmartDeviceMonitor installs on a server and allows support personnel to remotely monitor, configure and centrally manage network printing devices
  • Included Device Management (DM) module automates administrative tasks, including: device discovery, group management, remote firmware updating, and batch configuration

Major Applications

  • Assist IT Managers, Helpdesk and Printer Support personnel to provide proactive management of network printing workflow

Benefits

  • See all "devices in error" with one click!
  • Reduce printer related support calls and improve response time
  • Streamline the support of printing at your company and lower device administration burdens
  • Increase peripheral reliability and performance

Using Web SmartDeviceMonitor

  • No special client software needed - remote administration and configuration of devices can be done from anywhere using a web browser
  • Clicking on a listed device reveals current conditions including paper, toner, memory levels, counter and configuration information
  • Displays early warnings such as "Low Toner", or "Almost out of Paper" as well conditions that indicate a halted device including "Paper Jams", "No Toner", "Cover Open", etc.
  • Alerts can be automatically emailed or sent by text message to support personnel

Implementing this Solution

  • Installs on a Windows server (supports IIS and Apache)
  • Network printers are automatically discovered by the software and a device database is built
  • After discovery, devices can be grouped for easier administration (up to 1,000 devices per group)
  • Can operate across multiple IP segments or subnets so devices can be centrally supported regardless of location
  • Scalable enterprise-capable solution allows for support of devices located on multiple floors, between buildings, or between cities across the company WAN

Included Software Module - Device Management (DM)

  • Automates administrative tasks
  • Device discovery
  • Group management
  • Remote firmware updating
  • Batch configuration

Specifications

Server Requirements

Operating System
Windows 2003SE/Enterprise Edition:
Service Pack 1 or later
Windows XP Professional/Service
Pack 2 or later
Windows 2000 Professional/Server/
Advanced Server (i386): Service Pack
4 or later
Server
CPU: Pentium III 1 GHz or higher
Hard Disk
800 MB free before installation
Memory
1 GB RAM minimum
Network Protocol
TCP/IP
Device Information Aquisition
SNMP, SNMP3 or HTTP
Device Setting
SNMP, SNMP3 or HTTP
Display on Browser
HTTP (by default port 8080 is used), HTTPS (by default port 8443 is used)
Browser
* Internet Explorer 5.5 Service Pack 2, Internet Explorer 6.0 Service Pack 1
* Must be JavaScript enabled

Client PC Requirements

Computer
Pentium compatible 500Mhz or higher
Memory
128 MB or higher
Operating System
Windows Server 2003 Standard Edition/Enterprise Edition: Service Pack 1 or later, Windows XP Home Edition/Professional: Service Pack 2 or later, Windows 2000 Professional/Server/Advanced Server (i386): Service Pack 4 or later, Windows NT Workstation 4.0/Server 4.0 (i386): Service Pack 6a or later, Windows 98/98SE/ME
Network Protocol
TCP/IP
Web Browser
Microsoft Internet Explorer 5.01 or later (for Windows 95, NT and XP, JavaVM must be installed to use NIB setup tool)
Screen Resolution
1024 x 768 or higher (1024 x 768 recommended)
Browser
* Internet Explorer 5.5 Service Pack 2, Internet Explorer 6.0 Service Pack 1
* Must be JavaScript enabled

Printer and Multi-function Device Requirements

Network Protocol
TCP/IP
Standard MIB
Printer MIB (RFC1759) MIB-II (RFC 1213) Host Resource MIB (RFC 2780)
Interfaces
10/100MB Ethernet (802.x.x compatible) Wireless LAN Devices (802.x.x compatible) IP over 1384
Information & Support:

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