Unauthorized Distribution
Unauthorized distributors of office supplies purchase from the "gray
market". Many of these resellers are not in the business of selling or servicing
office equipment; as a result they promise "genuine" Ricoh Supplies at prices
which sound too good to be true. You should be aware that no assurance can be
given that such supplies purchased from the "gray market" are actually the
correct supplies for your machine. Some risks inherent in doing business with an
unauthorized vendor are:
- The supplies may be the incorrect product and may not
be appropriate for your machine. If you attempt to use the product, you may
experience product spillage, lowered yields, or impaired machine performance.
- The product you receive may not even be genuine Ricoh
product, but might be a generic clone, or re-filled, or re-manufactured, or
perhaps even a counterfeit supply item.
- Difficulties may be encountered in obtaining a refund,
product support, or assistance from an unauthorized distributor, if problems
occur.
If you suspect a counterfeit product, or experience deceptive sales practices,
please contact your authorized Ricoh Retailer or
Ricoh Corporation directly
Page Top