RICOH ADDRESSES EMERGING CUSTOMER CHALLENGES WITH BUSINESS INFORMATION SOLUTIONS
By combining technology and a strong customer-centric focus, Ricoh is able to target emerging business problems with a services-led approach
West Caldwell, NJ, August 1, 2012 - Leveraging ongoing, in-depth analysis of the major business challenges facing enterprises today, Ricoh Americas Corporation is delivering a strategic approach to solving customer problems: Business Information Solutions, advancing the company’s strategic shift and commitment to services.
The Business Information Solutions approach addresses the entire information workflow across an organization: input through creation and capture technologies; processing to create business value from information; and output to the right person at the right time in the right form to trigger the right decision.
Also today Ricoh announced the first in a series of these information management solutions, which are designed to directly address challenges such as globalization, increasingly mobile employees(1), new generational work styles(2), information overload(3), mounting cost pressures and IT infrastructure upheaval(4).
Business Information Solutions will focus on universal business concerns that Ricoh has identified through its Managed Document Services program: cost control, environmental sustainability, information security and governance, business process streamlining, change management, iWorker productivity, information optimization and strategic infrastructure.
“We have taken a long, deep look at today’s dynamic marketplace and the most urgent challenges confronting organizations today,” said Dominic Pontrelli, Senior Vice President of Business Development for Ricoh Americas Corporation. “With that insight, we’ve re-engineered our offerings to focus exclusively on solving our customers’ most pressing problems, with solutions that span the entire information flow in an organization, from input, to processing and output.”
Specific offerings around Business Information Solutions have been created including: Ricoh Digital Imaging Services; Ricoh Managed IT Services for Small Business; Ricoh Digital Mail Services; and Ricoh Mobile Worker Services. More solutions are forthcoming. All will leverage Ricoh’s information management expertise and Ricoh technology that, like Business Information Solutions, is customer-focused and solutions-oriented, such as Ricoh’s recently announced intelligent multifunction product (MFP) platform.
For details on Ricoh’s full line of products, services and solutions, please visit www.ricoh-usa.com.
(1)Forty-eight percent of CIOs expect to allow tablets on their network this year, up from 16 percent last year. That number is expected to increase to 66 percent by 2013 (Morgan Stanley AlphaWise, Morgan Stanley Research).
(2) Gen Y will make up a majority of the workforce in 2015 (The Pew Research Center, Millennials: a Portrait of Generation Next, 2010).
(3) The volume of electronic information flowing through enterprises is growing by about 50 percent per year ( IDC, The Digital Universe Decade – Are You Ready? May 2010. Sponsored by EMC).
(4) Global cloud IP traffic will increase twelvefold between 2010 and 2015 at CAGR of 66 percent (Cisco Global Cloud Index: Forecast and Methodology, 2010–2015, published 2011).
| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).
The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.
Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work and harness the collective imagination of their employees.
For further information, please visit
© 2012 Ricoh Americas Corporation. All rights reserved. All referenced product names are the trademarks of their respective companies.