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RICOH EXEC RECOGNIZED BY 1TO1 MEDIA FOR EXCEPTIONAL ATTENTION TO CUSTOMERS  News pressrelease also available in pdf

2013 1to1 Media Customer Champions award for Tom Probola is a testament to Ricoh’s customer first philosophy


Malvern, PA, October 24, 2013 - A key Process Improvement executive for Ricoh Americas Corporation has been named a 2013 1to1 Media Customer Champion by 1to1 Media, an online resource focused on helping organizations across the globe realize the greatest value from their customer base.

The award was given to Thomas Probola, Senior Manager, Customer Excellence for Ricoh Americas Corporation at the Forrester Forum for Customer Experience Professionals West in Los Angeles, CA on October 9, 2013. Probola was one of 12 recipients to receive this year’s award that gives honor to executives that go above and beyond to treat customers as valuable resources. Winners were selected based on nominations that detailed what the executive has done to demonstrate a commitment to customers, to balancing customer and company needs, and to building and supporting a team of people dedicated to delivering a compelling, profitable customer experience.

“The Customer Champions demonstrate exceptional personal commitment to their customers. They don’t just talk about better experiences; they take personal action every day to make better experiences happen,” said Forrester Vice President and Research Director, Harley Manning. “At Forrester, we’re honored to have been part of the team that picked the winners from this year’s impressive field of candidates.”

Probola joined the organization seven years ago and has been critical to the development and expansion of the Customer Excellence program. By managing feedback, Customer Excellence is focused on improving the customer experience by responding to customer needs and values, driving process improvements and educating employees on its importance. Acting as the Voice of the Customer (VOC), the group emphasizes Ricoh’s continued commitment to placing the customer first by helping to solve their most pressing business challenges.

About 1to1 Media
1to1® Media is dedicated to helping organizations across the globe realize the greatest value from their customer base. We provide content and resources that help senior executives to drive change and make customer-based initiatives the centerpiece of their growth strategy. 1to1 Media's Weekly Digest explores the best practices, trends, and developments from companies that are using customer initiatives to drive bottom-line impact. 1to1 Media combines thought leadership, field experience, and editorial expertise to deliver the content needed by our audience of more than 130,000 decision-makers

About 1to1 Media Customer Champions
Each year 1to1 Media selects 12 executives as 1to1 Media Customer Champions -- customer-centric leaders who understand that engaged customers make a positive bottom-line impact. They're innovative, determined, and creative leaders who treat customers as the valuable resource they are. This year, for the first time, the winners will be recognized on October 9th, 2013 at Forrester's Forum for Customer Experience Professionals West in Los Angeles.

About Forrester Research
Forrester Research (Nasdaq: FORR) is a global research and advisory firm serving professionals in 13 key roles across three distinct client segments. Our clients face progressively complex business and technology decisions every day. To help them understand, strategize, and act upon opportunities brought by change, Forrester provides proprietary research, consumer and business data, custom consulting, events and online communities, and peer-to-peer executive programs. We guide leaders in business technology, marketing and strategy, and the technology industry through independent fact-based insight, ensuring their business success today and tomorrow. For more information, visit www.forrester.com.


| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2013, Ricoh Group had worldwide sales of 1,924 billion yen (approx. 20 billion USD).

The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

Under its corporate tagline, imagine. change., Ricoh helps companies transform the way they work and harness the collective imagination of their employees.

For further information, please visit www.ricoh.com/about/.

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© 2013 Ricoh Americas Corporation. All rights reserved. All referenced product names are the trademarks of their respective companies.


Contacts:John GrecoJill Searl
Ricoh Americas CorporationBrodeur Partners
(973) 882-2023(603) 559-5824
john.greco@ricoh-usa.comjsearl@brodeur.com
 

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