Ricoh Customer Service Upgrade

Ricoh Customer Service

Improving the Customer Experience:

At Ricoh, we continue to make enhancements to better meet the business needs of our customers and improve the customer experience.

On May 13th, 2013 the operations that support our Global and Managed Services accounts will transition to an updated operating system. This page is dedicated to guiding you through this period of change.

As we continue to enhance our systems and processes, you can expect the same level of service from your Ricoh sales representatives, technicians, dealers, re-sellers, distributors, and call center support teams. We look forward to your continued business and ask for your patience and feedback during this exciting transition period.

Web Self Service (Ricoh Direct Sales/Service Customers)

We've launched an updated web portal for self service –MyRicoh.com Customers previously registered for RicohDirect.com will automatically be transitioned and will receive an email with sign-on details.

Through MyRicoh.com, direct customers will be able to:
  • Submit and track service requests
  • View 12-month service history
  • Escalate requests or message a technician regarding an open service request
  • Place and track supply orders
  • Submit meter reads
  • Receive a supply low notification in conjunction with @Remote
  • Chat with a Ricoh representative

New Ricoh Invoice Format

We've enhanced our billing system and re-designed our invoices - Please make sure you make a note of your remittance detail, as well as account numbers. You can also download a reference guide for Ricoh's new invoice layout. This guide provides detailed information about how to read your invoice.

Resources / Contact Ricoh

  • Letter to our customers – Download an informational letter outlining all of the changes you can expect as a result of the Ricoh Customer Service Upgrade.

  • Upgrade FAQs – Download a document containing all of the Frequently Asked Questions about the Upgrade.

  • Contact Us – For any questions or concerns regarding the upgrade that are not addressed here.

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