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News Releases


December 2012

Ricoh, a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services, today announced that it has received top honors from the Association of Marketing and Communications Professionals through its annual MarCom Awards competition. Ricoh is a Platinum Award winner for its Graph Expo booth design, and is a Gold Award winner for its drupa 2012 Public Relations program.  

These awards come quickly on the heels of the launch of Ricoh’s new brand tagline, imagine.change., and the Print and Beyond theme, which embodies the company’s services-led focus on helping customers extend business opportunities far beyond traditional printed output to various digital and other mediums.

“As a global company we strive to communicate effectively with our customers around the world developing go-to-market strategies that help our customers grow their businesses beyond traditional print services. This means that we must share a clear story to our customers, no matter where in the world they do business and illustrate to them that Ricoh is the right partner to help them move to the next-generation of services,” said Yasuhiko Hosoe, Associate Director and Deputy General Manager, Ricoh Production Printing Business Group, Ricoh Company, Ltd. “These awards are further proof that our Print and Beyond messages are resonating through our global PR, analyst relations, social media and marketing efforts.”

The MarCom Awards received more than 6,000 entries this year from corporate marketing and communication departments, advertising agencies, PR firms, design shops, production companies and freelancers. Winners were selected from more than 200 categories in six forms of media and communication efforts: marketing, publications, marketing/promotion, public service/pro bono, creativity and electronic/interactive.

For its Platinum Award win, Ricoh presented its booth design from the annual Graph Expo 2012 event, the largest graphic arts conference and exhibit in North America. Building off of the new corporate tagline, imagine.change., the team illustrated how Ricoh helps companies transform the way they work by harnessing the collective imagination of their employees, while balancing that with a comfortable booth experience wherein print professionals could relate to how applications and print samples could be developed. To do this, the team created a “Main Street” theme that included a collection of real-world applications of printing software and hardware solutions. This new concept delivered stronger traffic numbers than ever before, as well as a 13 percent increase in qualified leads from the show. The solutions showcased at Graph Expo were found at the intersection of Imagine Street and Change Avenue, and showcased for customers the Print and Beyond manifesto, bringing together both the Ricoh corporate messaging as well as the positioning for the company within the print industry.

For the Gold Award win, Ricoh developed a cohesive, integrated social media and public relations campaign that leveraged the once-every-four-years global printing event: drupa. This strategic campaign, aimed to help Ricoh stand out far beyond the competition – most of which have significantly larger marketing budgets – included a live, pre-drupa virtual media and analyst video press conference, press releases, social media activity leading up to, during and post show, and a tweet chat dubbed #printchat post-show to keep the conversation going. These strategic activities, aimed to promote Ricoh’s new themes, services and industry leadership, resulted in a 180 percent increase in re-tweets, a 100 percent increase in new followers year over year, nearly 50 attendees to the pre-show video conference and consistent, global media coverage resulting from Ricoh’s news at drupa. 

For more information about Ricoh at these events, please visit: socialmedia.ricoh-usa.com and watch this imagine.change. video. For a full list of Platinum and Gold award winners, please visit: www.marcomawards.com.

###
 
| About Ricoh|

Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyDec 20 - RICOH BRINGS HOME PLATINUM AND GOLD MARCOM AWARDS  News pressrelease also available in pdf
Despite the power of increasingly advanced databases, the overwhelming majority of valuable business information remains adrift in the form of unstructured knowledge – any information that is not captured or easily searchable. 

Celebrating its 50th anniversary in America, Ricoh Americas Corporation today predicts this untapped asset – unstructured knowledge – will be a key factor in the next five years and beyond. Unstructured knowledge consists largely of conversations, communications, unsearchable documents, processes, practices, strategies and cultural norms. Organizations are generally unable to harness these assets today, says Ricoh.

Those organizations with the ability to capture and provide structure to this knowledge will wield a huge advantage in the future. The challenge of seizing unstructured knowledge, already complex, will be further complicated by stark generational differences in work style and by the majority of baby boomers retiring by 2021 – taking valuable, undocumented information with them.

“Capturing unstructured knowledge is especially important as baby boomers retire and Gen Y turns first to the search window to attack every new business problem, and to create further complexity, the velocity of change in communication technology is unprecedented,” said Terrie Campbell, Vice President, Strategic Marketing, Ricoh Americas Corporation. “Organizations that don’t adequately capture unstructured knowledge will risk the chance their customers will find more nimble companies with which to do business.”

Ricoh believes this knowledge capture imperative will reveal itself in a compelling range of trends, technologies and practices. Among them:

The next big thing: Voice capture. Ever notice how the details of important business meetings and conference calls start fading from memory the moment you step out of the room? And how it’s virtually impossible to fully brief someone who didn’t attend? Over the next five years, companies will use speech-to-text technology to capture, tag and organize the things we talk about in meetings, conference calls and customer support interactions. These conversations, which are unstructured knowledge, will all become searchable business information.

This use of voice capture will have legal ramifications as these recorded conversations become part of the “workflow,” virtually everything will be “on the record.” That means organizations will need legislation that permits this capture, and will need to negotiate consent from employees and partners. Expect litigation over what, if anything, remains off limits.

Technology-enabled Collaboration. Emerging technologies in communication will mean smart phones won’t just connect. They’ll create. Cloud boards and unified communication systems as well as virtual workspaces will add dimension to where knowledge originates. This technology will enable that content to be captured, searched and shared. 

Security concerns mount. Gen Y has redefined “teamwork.” Today, it may include vetting ideas on social networks, and the boundaries may be even broader in the years to come. Organizations will need reliable new ways of securing enterprise information without constraining the open access that spawns solutions.

New ways of working drive new architectures. New personal devices, mobility levels and social computing techniques will create the need for different architectures, many relying on the cloud. Security and access will be paramount – and more challenging than ever.

Bidirectional mentorship. Gen Y will comprise over 50% of the workforce by 2020.  Baby boomers and Gen Y work quite differently, but each has much to teach the other. Decades of experience have given baby boomers a feel for what strategies, processes and approaches succeed or fail in business. Capturing their knowledge in searchable content that adds value to the organization is imperative. At the same time, Gen Y, however, has startling insights into the workings of social computing, which is well on its way to becoming synonymous with business. Baby boomers will mentor Gen Y, as might be expected, but smart organizations will enlist Gen Y to mentor boomers on the new ways of being effective.

The ultimate goal: Monetizing captured knowledge. Capturing the new goldmine of unstructured knowledge will be a good move for any company – and a great one if you can figure out early on how to process it effectively, and distribute the right output to the right worker at the right time to profit from it.

“The vast opportunity that is unstructured knowledge is a big challenge for the next few years,” said Campbell. “Successful companies will find a way to get their arms around it. Others will see their fundamental value erode. Information is our core focus at Ricoh, so we think we’ll play a major role in helping companies exceed their goals. It will be exciting to see how all this plays out because you can roadmap technology, but you can’t roadmap human behavior.”

Ricoh’s predictions are based on in-depth analyses of the major business challenges facing enterprises today, trends and emerging technology. Furthermore, Ricoh bases these predictions in part on its half century of innovation in America, during which time it delivered:
• The first high-speed digital facsimile machine for office use (1974).
• The first solar-powered SLR camera (1981).
• The first mass-produced CD-rewriteable drive (1996).
• The first biomass toner as a genuine manufacturer’s supply item (2009).
• A 100-percent solar-powered electronic billboard, in New York’s Times Square (2010).

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyDec 19 - RICOH AMERICAS: ‘UNSTRUCTURED KNOWLEDGE’ IS THE CHALLENGE OF OUR TIME  News pressrelease also available in pdf
Ricoh Americas Corporation today announced new industry recognition for its legal information solutions, including eDiscovery, and the expanding capabilities of its supporting technologies.

New industry rankings from legal journals throughout the country affirm this progress with high marks for the company, including:

• The New York Law Journal: Ricoh #2 in eDiscovery, #3 in document management.
• The Legal Intelligencer (Philadelphia): #3 in eDiscovery, #1 in office equipment.
• Connecticut Law Tribune: #1 in document management and #1 in office equipment.
• The Recorder (Calif.): #1 in document management.
• The National Law Journal: #2 in document management.

Ricoh’s legal document services
Ricoh is the largest provider of legal document services in the country, providing a full suite of services for law firms and corporate counsel. Customers include the majority of the AmLaw 200 and NLJ 250 firms, and the legal departments of many Fortune 1000 companies. Proficient legal information management helps reduce costs, improves efficiency and frees employees to focus on the law. One particular area of growth is Ricoh’s eDiscovery solutions.

eDiscovery refers to the identification, preservation, collection, processing, review, analysis and production of electronically stored information (ESI) in support of litigation. As more information is stored electronically in more places, the challenge of organizing it on demand is increasing. Ricoh was recognized twice for eDiscovery this year, reflecting the build-out of the company’s infrastructure and its growing reputation in a highly competitive industry.  

Ricoh now operates more than 40 document processing centers, half of which process local electronically stored information for eDiscovery, and four data centers around the country dedicated to eDiscovery services. In addition, the company operates domestic and offshore coding facilities with total capacity to code five million pages per month. 

“eDiscovery is a complex process,” said Eric Wangler, Vice President, Legal, Ricoh Americas Corporation. “If not managed effectively, it can lead to heavy penalties, which in fact have reached an all-time high. Our expert project teams, proven methodologies and powerful infrastructure enable law firms and corporate counsel clients to move smoothly and cost-effectively through the eDiscovery process and increase their chances of successful outcomes.”

Ricoh’s growth in legal solutions offerings includes a seamless integration with the former HSSK Forensics, Inc., a leading computer forensics and electronic discovery provider that Ricoh acquired earlier this year. Ricoh gained HSSK Forensics’ RemloxTM remote data collection tool and the HSSK Forensics lab in Houston, the first private computer forensics lab accredited by the American Society of Crime Laboratory Directors/Laboratory Accreditation Board (ASCLD/LAB).

Ricoh also provides clients with an eDiscovery portal to help them streamline workflow and control costs. The portal integrates early case assessment tools with the predictive coding of Relativity® Assisted Review, all through Ricoh’s state-of-the-art data center.

For details on Ricoh’s full line of legal services, please visit www.ricoh-usa.com/legal.

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyDec 18 - RICOH SEES STRONG MOMENTUM IN LEGAL SERVICES  News pressrelease also available in pdf
Ricoh Company, Ltd. has been named to the 2012 Top 100 Global Innovators list by Thomson Reuters, one of the worldDec 17 - RICOH NAMED TO 2012 TOP 100 GLOBAL INNOVATORS LIST BY THOMSON REUTERS  News pressrelease also available in pdf
Despite email’s dominant role in business communication, paper is still king in transactional mail such as contracts, orders, invoices, claims, forms and applications. To address the errors, wasted effort and delays that manual mail handling can sometimes involve, Ricoh Americas Corporation today detailed Ricoh Digital Mail Services, a way to convert paper mail to efficient, easy-to-manage electronic information.

Ricoh Digital Mail Services is part of Ricoh’s new Business Information Solutions approach, which directly addresses customers’ most urgent business challenges. 

From paper to valuable data
To transform a customer’s mail service, Ricoh’s on-site document management experts sort, scan and automatically extract key data from transactional mail, funneling the digitized information directly into the organization’s workflow. No matter where transactional mail is initially received – at the central office, home office or remote branch – Ricoh’s centralized mail hub quickly consolidates transactional mail data for delivery to office employees, mobile workers, core business systems, processes and archives. 

By centralizing processing, organizations can more easily integrate mail data with enterprise content management (ECM), enterprise resource planning (ERP) and business process optimization (BPO) applications. Digitized data is immediately available to help desks, sales staff, accountants and other teams. In addition to moving faster through the organization, mail-based information is less likely to get lost.

“Mail is one of the last frontiers of paper-based business processes,” said Dominic Pontrelli, Senior Vice President, Marketing, Ricoh Americas Corporation. “With Ricoh Digital Mail Services, we help organizations significantly improve the input, processing and output of transactional mail information, delivering the efficiency, accuracy and reduced costs that we’ve seen from digitizing every other area of our business lives.” 

People, processes and technology
Ricoh Digital Mail Services combine people, processes and technology in a business information solution uniquely tailored for each customer. On-site experts analyze workflows and identify areas where measurable efficiency gains are possible. Ricoh then recommends new and improved processes that incorporate digitized transactional mail data. Ricoh mail technologies offer sophisticated scanning and indexing capabilities for quickly digitizing incoming mail, extracting important information and distributing it to the right recipients at the right time.

About Ricoh’s Business Information Solutions
Through extensive analysis and experience, Ricoh has identified the major business challenges enterprises are facing today: globalization, increasing employee mobility, new generational work styles, exploding information volumes, mounting cost pressures and rapid IT infrastructure changes. The company directly addresses these challenges with its Business Information Solutions approach, which brings together technologies, services and expertise that can help to measurably improve business performance by optimizing the flow of business information.

The Business Information Solutions approach streamlines an organization’s entire information workflow by improving:

• Input – capturing valuable information from employees, customers and partners.
• Processing – creating business value from information. 
• And Output – distributing the information to the right person at the right time in the right form for productive action.

For details on Ricoh’s full line of products, services and solutions, please visit www.ricoh-usa.com.

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyDec 11 - RICOH DIGITAL MAIL SERVICES BRING NEW EFFICIENCY AND ACCURACY TO TRADITIONAL MANUAL, PAPER-BASED PROCESSES  News pressrelease also available in pdf
Ricoh Americas Corporation today announced Ricoh HotSpot Enterprise, a new mobile printing solution that keeps all documents and data behind the company firewall. 

Maintaining document security is among the highest priorities of most organizations. To support this critical objective, Ricoh’s HotSpot Enterprise solution routes all documents through a private cloud hosted on the client’s infrastructure. Instead of sending documents to a public cloud server for routing back to enterprise printers, Ricoh HotSpot Enterprise creates a secure internal private cloud for the entire mobile printing environment. The user experience is the same as with the original Ricoh HotSpot Printers and MFPs, and transmissions are encrypted at all times.

As the bring-your-own-device (BYOD) culture continues to expand in organizations, the use of tablets and smartphones challenge organizations to deliver a printing platform that does not require IT resources to configure every device for printing. Traditionally, when these workers have needed to print, they have been forced to email the file to a networked desktop, if available, and have it printed from there, an obvious productivity drain. Ricoh HotSpot Enterprise is designed to keep documents within the enterprise, which is critical for the many companies with sensitive personal, financial, medical, engineering and strategic information. 

With Ricoh HotSpot Enterprise, users have multiple ways to print a document: via email, web upload, mobile app or Windows desktop print driver.
 
Broad coverage for Ricoh and multivendor fleets
HotSpot Enterprise can handle thousands of users and print devices, even traverse entire networks, so the service can accommodate an organization’s expanding mobile-user base. Ricoh Hotspot functionality can also be easily configured to cover mixed, multivendor fleets.

Through simple server software, Ricoh HotSpot Enterprise relieves IT of the work of managing mobile printing. IT professionals don’t have to download software to office equipment or touch users’ mobile devices. The software enables easy mobile printing for guests, but a company can choose to limit printing to network users by easily configuring it to leverage LDAP directory databases such as Microsoft Active Directory.

Ricoh HotSpot Enterprise also integrates with popular accounting software to process printing charges to users or departments. This is useful in education environments when schools want to enable campus- or system-wide printing and process payments on student access cards. Students can easily print from their laptops, smart phones and tablets without having to join the secure network domain. Ricoh HotSpot Enterprise includes special Web interfaces for educational settings.

This is part of the broad range of mobility solutions Ricoh offers to help organizations accommodate an increasingly mobile workforce. It complements the new Ricoh Mobile Worker Services portfolio, announced in September, designed to give mobile workers instant access to the information they need to be productive.

For more information on Ricoh’s full line of products, services and solutions, please visit www.ricoh-usa.com.    

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyDec 5 - RICOH HOTSPOT ENTERPRISE SOFTWARE SIMPLIFIES, SECURES MOBILE PRINTING  News pressrelease also available in pdf
Ricoh Americas Corporation today announced that iPhone®, iPad® and iPod touch® users can print directly to 10 Ricoh multifunction products (MFPs) via Wi-Fi through their local network – no software to download, drivers to install or cables to connect. The capability enables mobile workers, or anyone who has migrated from a PC to an iPad for some or all of their daily work activities, to quickly print hard-copy business letters, presentations, proposals, boarding passes, tickets and more. 

Apple® mobile devices – iPad, iPod touch and iPhone, including the recently announced iPhone 5 – automatically locate nearby AirPrint™-enabled devices, which include these Ricoh MFPs recently certified by Apple: MP 301, MP C305, MP C3002, MP C3502, MP C4502, MP C5502, MP C4502A, MP C5502A, MP 4002 and MP 5002.

“AirPrint compatibility, part of Ricoh’s new intelligent MFP platform, helps make employees who use Apple mobile devices in their day-to-day work more productive, both inside their companies and on the road,” said Dominic Pontrelli, Senior Vice President, Marketing, Ricoh Americas Corporation. “Easy mobile printing relieves IT of the burden of managing software downloads and eliminates the need for mobile employees to send e-mail attachments around an office just so they can be printed from desktops.”

This certification deepens Ricoh MFP support for all the standard smart phones and tablets, essential for organizations adapting to the rapidly emerging bring-your-own-device (BYOD) culture, and creates another way to embrace the full potential of cloud-based computing. Seventy-eight percent of U.S. white collar employees use a mobile device for work, and 95 percent of organizations allow employee owned devices in the workplace, with most providing some level of support, according to a recent Cisco study.

AirPrint works with built-in Apple iPhone/iPad/iPod touch apps such as Safari, Mail, Photos, iWork and PDFs in iBooks. Printing occurs in the background, letting users quickly get back to what they were doing. Users can also line up print jobs and manage their queues.

This is part of the broad range of mobility solutions Ricoh offers to help organizations accommodate an increasingly mobile workforce. It complements the new Ricoh Mobile Worker Services portfolio, recently announced, designed to give mobile workers instant access to the information they need to be productive. Firmware update may be required for using the AirPrint function. Please contact your sales representative if you want to learn more about this function and its availability on your Ricoh device.

For more information on Ricoh’s full line of products, services and solutions, please visit www.ricoh-usa.com.    

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyDec 3 - RICOH MFPS EMBRACE APPLE PHONE, TABLET AND IPOD USERS IN THE WORKPLACE  News pressrelease also available in pdf

November 2012

To help organizations identify and address today’s major business challenges, Ricoh Americas Corporation is launching its Business Information Solutions Conference series at the Computer History Museum in Silicon Valley on December 4. 

This Business Information Solutions Conference event is designed to help companies improve their business results by optimizing the flow of business information from its input, through its processing and its output to the right person at the right time in the right form. 

“Most organizations are overwhelmed with information today,” said Terrie Campbell, Vice President, Strategic Marketing, Ricoh Americas Corporation. “They need that information to work for them, not hold them back. This conference is designed to give attendees concrete strategies for seizing that information, putting it to work in solid business information solutions and reaping the results. We’ve also built in time for attendees to talk to Ricoh executive thought leaders and business information experts.”

The conference will offer breakout sessions concentrating on some of the most important information management initiatives organizations are undertaking today, including:

• Optimizing Your Mobile Workforce
• Turning Legacy Data into Usable Intelligence
• Speeding the Flow of Business Critical Mail
• Getting Big Company IT Services for Your Small-to-Medium Business
• Making Your Operations More Effective and Efficient – Using a managed document services (MDS) approach to help improve processes, reduce costs and protect yourself from risks
• Improving the Environmental Sustainability of Your Workflow
• Legal Discovery Track: Powerful Technology and Expertise Provides Your Best Defense
• Healthcare Track: The Healthcare Paperless Maturity Model
• In-house Production Print Services – Critical Trends in Enterprise Environments
• A New Era in Marketing & Technology
• Critical Business Communications are New Business Opportunities Enabled by Automated Document Factory

For more information and to register, visit http://go.ricoh-usa.com/dec4.

About Ricoh’s Business Information Solutions
Through extensive analysis and experience, Ricoh has identified the major business challenges enterprises are facing today: globalization, increasing employee mobility, new generational work styles, exploding information volumes, mounting cost pressures and rapid IT infrastructure changes. The company directly addresses these challenges with its Business Information Solutions approach, which brings together technologies, services and expertise that can help to measurably improve business performance.

The Business Information Solutions approach streamlines an organization’s entire information workflow by improving:

• Input – capturing valuable information from employees, customers and partners.
• Processing – creating business value from information. 
• And Output – distributing the information to the right person at the right time in the right form for productive action.

For details on Ricoh’s full line of products, services and solutions, please visit www.ricoh-usa.com.

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyNov 29 - RICOH ANNOUNCES BUSINESS INFORMATION SOLUTIONS CONFERENCE  News pressrelease also available in pdf
Ricoh Americas Corporation today announced that Gartner has named Ricoh a Leader in its 2012 Magic Quadrant for multifunction products (MFPs) and printers worldwide.(1) 

Ricoh offers a complete line of network-capable MFPs and printers that print in color, black and white or both. Ricoh multifunction products offer copy, scan and fax options as well as advanced finishing capabilities on a technology platform designed to seamlessly interface with the Web, cloud services and a wide range of applications. From small offices to centralized production printing environments, Ricoh MFPs and printers can help customers be more efficient and enhance productivity.

“We’re pleased with our status as a leader which we believe reflects our commitment to deliver the precise business information solutions customers need to drive their business goals and desired outcomes,” said Dominic Pontrelli, Senior Vice President, Marketing, Ricoh Americas Corporation. “In every instance, we combine our technology and services offerings with the right people and processes to address each customer’s unique requirements.”

In the report Gartner defines leaders as such:
• Are the most capable in providing MFPs (including Smart Multifunction Products), printers and the associated printing solutions and services, regardless of customer location.
• Providers in the Leaders Quadrant offer the most extensive product portfolio relative to their peers, and they have the broad channel capability to deliver the products to customers where they want to procure them.
• Hold consistently high market share worldwide and are capable of delivering consistent service levels in the regions where Gartner customers are located.
• Tend to have the deepest global capability and the inventiveness, resources, skills and vision to deliver superior levels of support to existing and future customers globally.
• Have a proven track record of channeling R&D initiatives into products and solutions that customers need.

For details on Ricoh’s full line of products, services and solutions, please visit www.ricoh-usa.com.

(1)Gartner "Magic Quadrant for MFPs and Printers, Worldwide" by Sharon McNee, Federico De Silva and Zalack Shah, October 24, 2012.

About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of GartnerNov 8 - RICOH NAMED A LEADER IN ANALYST FIRM’S 2012 MULTIFUNCTION PRODUCT (MFP) AND PRINTER MAGIC QUADRANT  News pressrelease also available in pdf
Nov 7 - [GLOBAL] ATP AND RICOH EXTEND PARTNERSHIP THROUGH 2015
A key purchasing executive for Ricoh Americas Corporation has been named a 2012 Top 30 Champion of Diversity by DiversityPlus Magazine, one of the nation’s leading diversity magazines with an international readership of more than 114,000.

The award was given to Christina Morrow, Senior Manager of Purchasing and Supplier Diversity for Ricoh Americas Corporation. It recognizes leaders who have developed and implemented innovative strategies reflecting best internal and external practices to help increase participation of minority and women-owned businesses (MWBEs) as suppliers in the national and global economies.

“We’re committed to our corporate citizenship, which includes forming relationships and partnerships with diverse suppliers. By partnering with minority/women-owned and small businesses, we can work toward achieving our corporate vision while helping these businesses thrive,” said Donna Venable, Senior Vice President, Human Resources, Ricoh Americas Corporation and Chair for Ricoh’s Corporate Diversity and Corporate Social Responsibility Council. “Furthermore, we’re honored by this award as we believe that as a result of these mutually beneficial relationships, Ricoh is able to exceed our customers’ expectations, add value to our products and services, meet our business goals and provide economic benefits to the communities in which we do business.”

After assuming her current position in 2010, Morrow was tasked with several initiatives designed to:

• Increase Ricoh’s supplier diversity spend by 8 percent in the first year;
• Enhance the visibility of Ricoh’s diversity program among MWBEs;
• Promote partnership opportunities to MWBEs and small non-minority businesses;
• Increase the program’s visibility within Ricoh by leading cross-functional meetings among sales teams responding to customer RFP requirements; and
• Automate and streamline the supplier diversity program to ensure accurate reporting.

As part of these efforts, Morrow collaborated with Human Resources and the Corporate Diversity and Social Responsibility Council on the company’s primary focus of promoting and leveraging the business case for diversity and social responsibility, both internally and externally.  

“I’m thrilled with the honor from such a respected publication in our industry,” Morrow said. “The award recognizes the significance of our work to increase diversity as well as the support these efforts have received from Ricoh management and employees. We’re proud of what we’ve accomplished and are committed to building on the progress we’ve made.”

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyNov 7 - DIVERSITYPLUS MAGAZINE HONORS RICOH EXEC FOR COMPANY’S SUPPORT OF MINORITY AND WOMEN-OWNED BUSINESSES  News pressrelease also available in pdf

October 2012

Ricoh Company, Ltd. today announced it has been positioned by Gartner, Inc. in the “Leaders” quadrant of the “Magic Quadrant: Managed Print Services Worldwide.”(1)  Managed print services (MPS) is defined as the active management and optimization of document output devices and related business processes.(2)

While many MPS offerings focus tightly on devices and print management, Ricoh Managed Document Services™ (Ricoh MDS) is delivered through a five-phased Adaptive Model. This approach delivers a unique MDS solution for each customer that addresses the entire landscape of business information, including its input (capture), processing (workflow) and output (distribution), whether paper-based or electronic. As a result, Ricoh helps provide iWorkers – whether in the office, by mobile or virtual – with the right information at the right time in the right form to make optimal business decisions.

“We’re pleased that our customers around the world are experiencing the level of business results that put us in the Leaders Quadrant,” said Sergio Kato, Deputy General Manager, Ricoh’s Global Marketing Group/Services Business Center. “We are committed to building on these achievements and continuing to provide comprehensive managed document services that not only encompass printer and MFP fleets, but focus squarely on the top concerns businesses have today. These are cost control, environmental sustainability, information security and governance, business process efficiency, organizational change management, information worker (iWorker) productivity, information optimization and strategic infrastructure.”

According to Gartner, Leaders provide MPS to a wide range of customers, including the largest and most geographically dispersed, so they must demonstrate a truly global reach. They must demonstrate not only the skills to deliver today’s MPS, but also the understanding, initiative and resources to prepare for tomorrow’s MPS. Leaders characteristically augment the full scope of MPS with a wide range of added-value services. As a result, they are frequently shortlisted by large and midsize customers. 

How Ricoh does it
Ricoh continues to work in partnership with its customers to understand their needs and serve as an advocate for change and efficiency. Ricoh is uniquely equipped to help customers achieve their goals through an adaptive, customer-focused approach that includes holistic, vendor-agnostic infrastructure management and a global force of 30,000 professionals reaching 95 percent of the Global Fortune 500. 

Ricoh MDS is designed to not only help customers achieve better efficiencies related to document management, but also improve an organization’s ability to serve customers and compete in increasingly global and connected markets. This approach directly addresses the depletion of productivity that comes with employees spending hours each day searching for or recreating information that already exists.

Ricoh helps ensure the success of MDS engagements by using certified project managers who follow globally accepted PMI best practices to track project scope, timeliness, milestones, budgets and research allocations; service management professionals (ITIL/ISO2001 certified) who ensure the transformed environment – or “desired state” – is effectively governed, expertly measured and continually optimized; and certified change management experts to help facilitate the “people” part of transformation. 

To learn more about Ricoh’s approach to Managed Document Services and for free information and guidance – including case studies, white papers and videos – visit ricoh.com/mds.

For details on Ricoh’s full line of products, services and solutions, please visit www.ricoh-usa.com.

(1) Gartner, Inc., Magic Quadrant for Managed Print Services, Worldwide, Ken Weilerstein, Cecile Drew, Yulan Li, October 24, 2012
(2) Managed Print Services Association (MPSA)

About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of GartnerOct 29 - [GLOBAL] RICOH POSITIONED IN THE “LEADERS” QUADRANT OF THE MAGIC QUADRANT FOR MANAGED PRINT SERVICES WORLDWIDE  News pressrelease also available in pdf
Oct 23 - [GLOBAL] IMPROVING DOCUMENT PROCESSES CAN HELP SALES AND PRODUCT DEVELOPMENT ORGANIZATIONS CAPITALIZE ON NEW BUSINESS OPPORTUNITIES, SAYS RICOH
Although organizations have no shortage of documents in 2012, information still remains frustratingly out of reach for knowledge workers making important decisions on the fly. 

Ricoh Americas Corporation today addressed this pervasive customer problem with a potential antidote: Ricoh Digital Imaging Services. The solution portfolio can help customers more efficiently capture valuable information, integrate it into important workflows and distribute it in the right form to the right person at the right time. It’s among the first of Ricoh’s new Business Information Solutions, which are aimed at solving some of the 21st century’s most urgent business problems.

Ricoh Digital Imaging Services comprise a full spectrum of scanning, indexing, data capture and related services. Whether information starts on paper, microfilm, microfiche, aperture cards or unstructured data files, it’s converted into useful, manageable and organized knowledge that employees can act on. 

Ricoh offers unparalleled experience in imaging. The company provides imaging and related services to organizations small and large across nearly every sector and industry. The company has amassed a wealth of project management and engineering expertise as well as a world-class infrastructure in such key vertical markets as healthcare, financial services and higher education. 

“Business information is useless if workers can’t have it at their fingertips when they need it,” said Dominic Pontrelli, Senior Vice President, Marketing, Ricoh Americas Corporation. “Too often, a worker knows that the information needed exists somewhere in the organization – on paper in someone’s desk or in the archives – but that searching for it would be fruitless. Converting the information into a digital form enables an organization to extract the value of that previously elusive knowledge and achieve better business results. In this way, imaging is much more than a clerical task; it’s a true business information solution.”

To reveal promising opportunities, Ricoh maps organizations’ information input, processing and output patterns and finds creative ways to make the workflow more efficient. Ricoh Digital Imaging Services can dramatically improve the information input phase, connecting previously buried information with powerful electronic workflows.

People, processes and technology
Ricoh Digital Imaging Services combine people processes and technology to probe customer challenges, design unique solutions and execute them with efficiency. 

People. After analyzing an organization’s analog and digital workflows, Ricoh’s seasoned service professionals go to work to digitize information, eliminate redundancies, organize data and integrate it with electronic systems.

Process. Ricoh customers benefit from one of the nationOct 18 - RICOH DIGITAL IMAGING SERVICES ELP TURN DOCUMENTS INTO ACTIONABLE INFORMATION FOR AGILE DECISION MAKING  News pressrelease also available in pdf
Ricoh Americas Corporation is joining with Digital Gateway, Inc. (DGI) to develop and deliver a robust software integration solution that will provide dealers with real-time access to information via Ricoh’s Oracle ERP system through a consolidated dealer portal that interfaces with DGI’s e-automate® system and similar ERP systems from DGI’s sister companies, OMD Corporation and La Crosse Management Systems, Inc. 

“Ricoh continues to be a strong business partner focused on helping us succeed and meet our customers’ needs,” said Susie Woodhull, Owner and President of Woodhull LLC, a Ricoh-authorized dealer based in Ohio. “This consolidated dealer portal is another example of the tools Ricoh continues to provide, helping us save time, improve accuracies and efficiencies, and ultimately, enabling us to concentrate on growing our business.”

DGI has become the fastest growing, most utilized dealer management software provider in the office equipment industry and will help Ricoh provide dealers with the ability to submit and track orders, check inventory availability, submit meter reads and more. This integration will create a more streamlined experience to help save time and money.

“Digital Gateway is in alignment with the commitment Ricoh has consistently expressed to the dealer community, through hearing the needs and wants of their dealers and responding with high impact solutions to drive their success,” said Jim Phillips, President and CEO of Digital Gateway. “The Ricoh integration is an exceptional example of what I had always hoped to see accomplished for manufacturers and dealers in this market.”

This resource will be implemented using a two-phased approach. Launch of the first “information and data sharing” phase is scheduled for this fall. After a full analysis of dealer feedback, phase two is anticipated for spring 2013. The final solution will enable dealers to place product, supply and parts orders, integrate service alerts and provide meter synchronization directly from the dealerOct 16 - RICOH AND DIGITAL GATEWAY PARTNER TO ENHANCE DEALER EXPERIENCE  News pressrelease also available in pdf
Oct 15 - ENTER THE RICOH ECO "GREEN INSPIRATION" CONTEST!
High-end digital production printing systems have become more powerful than ever, especially in the hands of informed operators. That’s why Cal Poly and Ricoh Americas Corporation today released the commercial printing industry’s first Digital Literacy curriculum.

The curriculum, geared to franchise printers, commercial printers and secondary education students, was unveiled today at Graph Expo 2012, which runs through tomorrow at McCormick Place South in Chicago. (Visit Ricoh in Graph Expo Booth 2600.) The material includes five modules for online, workshop or hybrid delivery:

• Designing for digital
• Typography
• Color use
• Personalized marketing
• Personalized print

“Ricoh has stepped up to help educate the next generation of graphic communication professionals,” said Harvey Levenson, head of Cal Poly’s Graphic Communication Department. “They’re a partner that’s committed to education and excellence in the industry, and it’s rewarding to collaborate with them.” Cal Poly operates one of the premier graphic communication programs in the world, having produced nearly 4,000 graduates since 1946, many of whom have become industry leaders in the graphic arts.

The curriculum is part of Cal Poly’s Expressive Technologies initiative to explore the intersection of creativity and technology. In addition to state-of-the-art production printing, expressive technologies include new interactive media, printable electronics, interactive 3D systems, robotics, on-demand publishing, smart packaging and interactive arts.

As part of the relationship, Ricoh has provided a Ricoh Pro C901 Graphic Arts Edition production printer to Cal Poly’s renowned student-run University Graphic Systems printing, publishing, and imaging enterprise, one of the world’s foremost examples of its kind. The experiential printing company uses Ricoh production printing systems for a lot of its digital production. Ricoh is also providing a Ricoh Pro 651EX production printing system to the Cal Poly training lab for the program.

“We want Ricoh customers, now and in the future, to be the best they can be in the production printing industry,” said Tim Vellek, Vice President, Production Printing Business Group, Ricoh Americas Corporation. “As intuitive as our printers are, they are only as powerful as our customers’ ability to maximize their capabilities. We’re intent on providing offerings to our customers that further enhance the value of our world-class technology.”

To review the Cal Poly curriculum and learn about upcoming workshops throughout the U.S., contact your Ricoh sales professional.

For details on this and other Ricoh products and services, visit www.ricoh-usa.com.

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyOct 8 - RICOH AND CAL POLY DEBUT FIRST-EVER DIGITAL LITERACY CURRICULUM FOR COMMERCIAL PRINTING  News pressrelease also available in pdf
Ricoh Americas Corporation today unveiled a new program designed to help production printing operations derive the greatest possible benefits from their investments in Ricoh technology.

The company detailed the Ricoh Continuous Improvement Program today at Graph Expo 2012, which runs through Wednesday, Oct. 10, here at McCormick Place South in Chicago. (Visit Ricoh in Graph Expo Booth 2600.)

The Ricoh Continuous Improvement Program provides Ricoh’s production printing customers with an objective, quantitative 360-degree review of their printing performance and yields a concrete plan for significantly improving that performance.

“We’re all familiar with 360-degree employee reviews and how much they reveal about a person’s job performance,” said Tim Vellek, Vice President, Production Printing Business Group, Ricoh Americas Corporation. “Well, this is a 360-degree review of an entire production printing operation with a goal of ensuring our customers max out the potential of their Ricoh® Pro production printing technology. As always, the sale is just the beginning of the relationship, and the most important work is helping customers continually meet important business challenges.”

The Ricoh Continuous Improvement Program is ideal for both in-plant and commercial printing operations. It involves online surveys of internal personnel, including printer operators, customer service personnel and graphic design teams, as well as external parties, including colleagues in other departments or commercial customers in other companies. Performance metrics are benchmarked against industry best practices, and the resulting scorecard is the foundation of Ricoh’s tailored advice for improving performance.

The Ricoh Continuous Improvement Program is a value-added free service exclusively for Ricoh production print customers. It is part of Ricoh’s Business Booster strategy for offering tightly integrated production printing solutions that enhance customer workflow and business results.
For details on this and other Ricoh products and services, visit www.ricoh-usa.com.

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyOct 8 - RICOH UNVEILS CONTINUOUS IMPROVEMENT PROGRAM, POWERED BY RICOH BUSINESS BOOSTER, TO HELP IMPROVE PERFORMANCE OF CUSTOMERS’ PRINT OPERATIONS  News pressrelease also available in pdf
To better help customers improve their printing performance, Ricoh Americas Corporation today announced an important step in the professional certifications for an 80-person team of its production printing solution engineers. Ricoh has certified this team in accordance with the Master certification standards for Color Management Professionals (CMPs) issued by the IDEAlliance Association.

The CMP Master certification reflects digital media best practices, and is an elite industry designation that documents Ricoh’s leadership in printing quality excellence. The certification is designed to recognize color management expertise among highly qualified technology managers, production professionals and color management practitioners. With these certifications, Ricoh now leads the industry in CMP Masters designations. 

“Our mastery of color management directly benefits our production printing customers in both commercial and in-plant settings,” said Tim Vellek, Vice President, Production Printing Business Group, Ricoh Americas Corporation. “Ricoh’s newly certified solution engineers are ideally positioned to help customers deliver quality and predictability through our solution design, training and ongoing support.”

Ricoh announced the certification today at Graph Expo 2012, which runs through Wednesday, Oct. 10, at McCormick Place South in Chicago. (Visit Ricoh in Graph Expo Booth 2600.)

The CMP Master certification initiative exemplifies the Ricoh tradition of continuous, intensive education for the benefit of customers. In addition to the IDEAlliance CMP, Ricoh has certified 11 team members as G7 Experts through IDEAlliance. G7 Experts have proven their expertise in color management, process and quality control for proofing and printing equipment. They can help customers’ production printing operations achieve G7 Master qualification, assisting smaller printers in competing for valuable business opportunities.  

“Our goal is to complement our state-of-the-art production printing technology, the RICOH Pro line, with the services our customers require to provide high-value business information solutions to their own customers,” said Vellek. “Continuous mastery of the craft is a crucial step in executing this mission.”

These certifications complement the G7 hardware certification for the Ricoh Pro C901 and Pro C651/751 digital cut-sheet printers.  

For details on Ricoh’s full line of products, services and solutions, please visit www.ricoh-usa.com.

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyOct 8 - RICOH CERTIFIES 80 SOLUTION ENGINEERS AS MASTER-LEVEL COLOR MANAGEMENT PROFESSIONALS  News pressrelease also available in pdf
Oct 4 - [GLOBAL] RICOH TO PROVIDE SOLUTIONS AND SERVICES TO THE ANNUAL MEETINGS OF THE IMF AND WORLD BANK GROUP IN JAPAN

September 2012

Ricoh Americas Corporation today announced it made this year’s InformationWeek 500, an annual listing of the nation’s most innovative users of business technology. The annual list was revealed last night at a gala awards ceremony at the exclusive InformationWeek 500 Conference which took place at the St. Regis Monarch Beach Resort in Dana Point, Calif. 

“The InformationWeek 500 has recognized the most innovative users of business technology for 24 years, and this year’s innovators were particularly impressive,” said InformationWeek Editor-in-Chief Rob Preston. “What the editors looked for were unconventional approaches — new technologies, new models, new ways of grabbing business opportunities and solving complex business problems with IT.”

Ricoh was recognized by InformationWeek in part for the successful implementation of its cohesive sales automation program, a business technology initiative that supported the integration of Ricoh and IKON Office Solutions, which Ricoh acquired in 2008.

“It is an honor for Ricoh to be recognized as a leader in information technology by such a prestigious IT publication as InformationWeek. Ricoh’s success has been driven by the growing need for comprehensive information management solutions that are designed to address today’s toughest business challenges such as globalization, mobility and information overload, to name a few. Our position on this year’s InformationWeek 500 list illustrates our strong growth in these arenas over the past year,” said Tracey Rothenberger, CIO of Ricoh Americas.

InformationWeek identifies and honors the nationSep 12 - RICOH AMERICAS EARNS SPOT ON 2012 INFORMATIONWEEK 500 LIST OF TOP TECHNOLOGY INNOVATORS ACROSS AMERICA  News pressrelease also available in pdf
As organizations struggle to accommodate an increasingly mobile workforce, Ricoh Americas Corporation today detailed its new Ricoh Mobile Worker Services portfolio designed to give mobile workers instant access to the information they need to be productive.

Smartphone and tablet users are typically frustrated in their attempts to securely access, store, scan and print information in the office, on the road or working remotely. Ricoh Mobile Worker Services, among the first in a series of Ricoh’s new Business Information Solutions, directly address these challenges.

Ricoh Mobile Worker Services capabilities will serve the growing population of mobile workers who are part of the bring-your-own-device (BYOD) movement. According to a recent study, 78 percent of U.S. employees use a mobile device for work, and 95 percent of organizations allow employee-owned devices in the workplace.

“Although we’re firmly in the BYOD age, organizations are still struggling to reap mobile devices’ full potential as business tools,” said Dominic Pontrelli, Senior Vice President of Business Development for Ricoh Americas Corporation. “With Ricoh Mobile Worker Services, we’ll help our customers realize this huge potential, giving mobile workers the right business information at the right time whether they’re at home, on the road, at customer sites or moving around the workplace. The goal is a tailored business information solution that helps mobile workers be more productive, and work securely.”

True mobility for a mobile worker includes the ability to print from any Internet-enabled device; use all the key capabilities of enterprise applications; collaborate fully with colleagues, customers and partners; and access the cloud for storage and sharing. For organizations, a comprehensive mobile worker solution involves centralized data storage, full audit trails, encrypted data, guest printing, resource conservation and reduction of the carbon footprint. Ricoh Mobile Worker Services encompass many of these capabilities, making personal devices a key component for enterprise information input, processing and output.

Ricoh Mobile Worker Services employ technology solutions such as:

Ricoh HotSpot mobile printing, which makes it easy for mobile workers to print documents from any Internet-enabled device to any HotSpot-enabled multifunction product (MFP) or printer – without having to download software or log onto the network.

The Ricoh DocumentMall cloud-based content management service, which simplifies the capture, storage, management, sharing and collaboration on documents from any device, whether mobile or fixed. DocumentMall provides comprehensive security and compliance capabilities.

A free HotSpot Printing app, which locates the closest HotSpot-enabled public printers (over 5,000 globally) via GPS mapping or manual search fields. Employees can set HotSpot-enabled devices as default printers as they would their desktop computer.

For details on Ricoh’s full line of products, services and solutions, please visit www.ricoh-usa.com.

| About Ricoh |

Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companySep 6 - RICOH TACKLES THE CHALLENGE OF MOBILE WORKER PRODUCTIVITY  News pressrelease also available in pdf
Ricoh Company, Ltd. is advising companies that improving document processes such as sales and marketing, customer communications, customer onboarding, service and support, developing new products, and billing and collection, which are traditionally seen as a strategy primarily for cost reduction, could yield some surprising revenue benefits – in fact, a potential increase of approximately 10 percent to the top line based on a recent IDC white paper sponsored by Ricoh.

The reasoning? Improved document processes can enhance the overall experience of a customer’s interaction with an organization. Efficient processes, which allow for greater focus on the customer’s needs, can have a positive impact on customer satisfaction, which is critical for retention and revenue growth. On the other hand, customers may flee to competitors if confronted by inefficient and ineffective customer-facing document processes.

These assertions are backed by research reported in a new IDC white paper sponsored by Ricoh, “Organizational Blind Spot: The Role of Document-Driven Business Processes in Driving Top-Line Growth (September 2012).”¹ The white paper is the second major product of Ricoh’s new Process Imperative initiative for improved information management. The white paper is based on IDC’s recent global study of 1,516 document-driven business process owners and information workers.

Deficient document processes may cause customers to defect, the research revealed. Sixty-nine percent of respondents said they would be less likely to do business with companies having inefficient or ineffective document processes. Sixty percent said they would take their business elsewhere, and 57 percent said they would tell others not do to business with these companies.

The good news is that better document processes have the potential to improve revenue. More than 8 in 10 respondents indicated that optimizing customer-facing document driven business processes would increase revenue – on average by 10.1 percent. This could be achieved by improving customer communications, streamlining the sales and customer on-boarding process, and improving customer support.

“This is great news for executives who are struggling to prioritize business process improvements,” said Sergio Kato, Deputy General Manager, Ricoh’s Global Marketing Group/Services Business Center. “No longer do they have to wonder if tackling document processes will yield a big enough return to justify the investment. Especially in this economic climate, any process that can both reduce costs and improve revenue is a win-win and should rise to the top of the priority list.”

Ricoh is uniquely equipped to assist its customers in executing a comprehensive strategy for document process improvement that helps reduce costs and potentially increase revenue through its Managed Document Services approach. Its proven methodology (Understand, Improve, Transform, Govern and Optimize) helps Ricoh pinpoint an organization’s key processes and then align them with services that will help customers achieve measurable and sustainable business outcomes. The knowledge Ricoh has gained through its thousands of implementations has also provided insight into the top business concerns that are most prevalent in today’s corporate environments including: cost control, environmental sustainability, information security and governance, business process efficiency, organizational change management, information worker (iWorker) productivity, information optimization and strategic infrastructure. This valuable insight helps accelerate the first step in the process – Understand – so customers can begin the Improve phase more quickly and start realizing the resulting benefits as soon as possible.

For more information on Ricoh’s full line of products, services and solutions, please visit www.ricoh-usa.com.

About the Process Imperative
Ricoh’s Process Imperative is an on-going initiative to promote understanding of new document and information processing paradigms that help enterprises leverage the collective wisdom embodied in their organizations. This initiative will fund research and provide resources, like those found on this site, which combine Ricoh’s document and information process expertise with that of industry visionaries, our partners and our customers. The insights gained through this work help businesses transform their business processes to improve productivity and drive out cost by delivering the right information, at the right time, in the right form.

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD). 

The majority of the companySep 5 - BETTER DOCUMENT PROCESSES COULD MEAN MORE REVENUE, SUGGESTS STUDY SPONSORED BY RICOH  News pressrelease also available in pdf

August 2012

Aug 30 - [GLOBAL] RICOH RESPONDS TO CONFLICT MINERALS RELATED RULES OF THE U.S.
Ricoh Americas Corporation today unveiled the Ricoh MP 6002/ MP 7502/ MP 9002 series of office multifunction products (MFPs) offering speeds of 60, 75 and 90 pages per minute as well as advanced printing, copying, scanning, faxing and distribution capabilities targeting customers’ most pressing business needs.

These new MFPs offer advanced, state-of-the-art capabilities: First, they encompass Ricoh’s powerful new technology platform to dramatically improve enterprise information input, processing and output. Second, they deliver on Ricoh’s sustainability promise, becoming the world’s first office imaging products specifying a new kind of eco-friendly steel.

New MFP features
The next-generation features present significant new capabilities for organizations faced with the challenge of better managing a growing volume of information. The MP 6002/ MP 7502/ MP 9002 series seamlessly interfaces with the Web, cloud services and a wide range of applications that help improve efficiency and productivity. A powerful new full-color, touchscreen user interface offers easy customization for each department, workgroup or user’s workflow. The Web browser enables printing from the Web and access to cloud services for document management. The new devices also offer wireless printing capabilities from mobile devices and convenient walk-up service for users with a USB memory or SD card.

A new eco-friendly indicator shows “Total Print Pages” and “Paper Saving Ratio (%)” with “Duplex and Combined Print Ratio (%).” To keep information private and protected, the new MFPs include a variety of secure technologies, including HDD encryption, data overwrite, support of the Adobe PDF/A format and ISO15408 common criteria certification – important for government and the financial industry.

These new models offer enhanced capabilities that chip away at total cost of ownership. Now, six MFPs can share a single fax line, with inbound faxes automatically forwarded to email addresses, network folders or the hard drives of any networked MFP. Previously, every fax device needed its own transmission line.

Recycled steel
The new recycled steel sheets, developed by Ricoh Company, Ltd. and partner Tokyo Steel Manufacturing Co. Ltd., are made in electric furnaces entirely from scrap, but for the first time display the essential mechanical properties of traditional virgin steel sheets made in blast furnaces. These properties include appealing surface characteristics, formability, workability and conductivity.

“Our new 100-percent recycled steel from scrap is one of RicohAug 21 - RICOH UNVEILS HIGH-SPEED OFFICE MFPS WITH INNOVATIVE PARTS MADE FROM 100% RECYCLED STEEL  News pressrelease also available in pdf
Aug 21 - RICOH MAKES STRATEGIC INVESTMENT IN PTI MARKETING TECHNOLOGIES, CONTINUING TO EXPAND BEYOND PRINT
Aug 13 - [GLOBAL] RICOH HELPING TO LEAD THE WAY TO ZERO IMPACT GROWTH
Ricoh Americas Corporation today announced it has been ranked as a “Leader” by IDC in the research firm’s just-released “IDC MarketScape: U.S. Shared, Networked Multifunction Peripherals for the Distributed Office – 2012 Vendor Analysis (doc #235820, July 2012).”

Considered one of the key comparative analyses of multifunction peripheral (MFP) vendors in the U.S. marketplace, this research ranks vendors based on their products, strategies and customer experience.

According to IDC Vice President Keith Kmetz, Ricoh has a broad product portfolio, solid market share, pricing that fits customer requirements and good reviews from its customers. “Those attributes, combined with a solutions/services model to drive value-added differentiation, are the reasons Ricoh was deemed a ‘Leader’ in this year’s report,” he said.

Recent Ricoh advances that contributed to its ranking include:

• Ricoh’s “services-led, technology-enabled” business strategy;
• a newly unveiled collection of MFPs based on a new technology platform leveraging the Web, cloud and mobility;
• a value proposition that goes beyond hardware performance to encompass total cost of ownership, sustainability, security, compliance and process improvement; and
• tailored solutions for vertical industries such as legal, health care and the public sector.

Ricoh is aggressively evolving its service strategy with Business Information Solutions, an approach that directly addresses customer challenges such as globalization, increasingly mobile employees, new generational work styles, information overload, mounting cost pressures and IT infrastructure upheaval. The MarketScape report cites a customer that estimates it will save between $2 million to $4 million over the next four years through a Ricoh Managed Document Services approach.

“We’re grateful that IDC has recognized the power of our strategy and ability to deliver on it,” said Dominic Pontrelli, Senior Vice President of Business Development for Ricoh Americas Corporation. “This strategy is based entirely on helping our customers meet their most important business challenges in a rapidly changing world through a focus on information input, processing and output. The goal is ultimately helping the right person make the right business decision every time.”

For details on Ricoh’s full line of products, services and solutions, please visit www.ricoh-usa.com.

About IDC MarketScape:
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyAug 6 - RICOH NAMED A ‘LEADER’ IN U.S. NETWORKED MFP MARKETSCAPE ANALYSIS BY IDC  News pressrelease also available in pdf
Leveraging ongoing, in-depth analysis of the major business challenges facing enterprises today, Ricoh Americas Corporation is delivering a strategic approach to solving customer problems: Business Information Solutions, advancing the company’s strategic shift and commitment to services.

The Business Information Solutions approach addresses the entire information workflow across an organization: input through creation and capture technologies; processing to create business value from information; and output to the right person at the right time in the right form to trigger the right decision. 

Also today Ricoh announced the first in a series of these information management solutions, which are designed to directly address challenges such as globalization, increasingly mobile employees(1), new generational work styles(2), information overload(3), mounting cost pressures and IT infrastructure upheaval(4). 

Business Information Solutions will focus on universal business concerns that Ricoh has identified through its Managed Document Services program: cost control, environmental sustainability, information security and governance, business process streamlining, change management, iWorker productivity, information optimization and strategic infrastructure.  

“We have taken a long, deep look at today’s dynamic marketplace and the most urgent challenges confronting organizations today,” said Dominic Pontrelli, Senior Vice President of Business Development for Ricoh Americas Corporation. “With that insight, we’ve re-engineered our offerings to focus exclusively on solving our customers’ most pressing problems, with solutions that span the entire information flow in an organization, from input, to processing and output.”

Specific offerings around Business Information Solutions have been created including: Ricoh Digital Imaging Services; Ricoh Managed IT Services for Small Business; Ricoh Digital Mail Services; and Ricoh Mobile Worker Services. More solutions are forthcoming. All will leverage Ricoh’s information management expertise and Ricoh technology that, like Business Information Solutions, is customer-focused and solutions-oriented, such as Ricoh’s recently announced intelligent multifunction product (MFP) platform.

For details on Ricoh’s full line of products, services and solutions, please visit www.ricoh-usa.com.

(1)Forty-eight percent of CIOs expect to allow tablets on their network this year, up from 16 percent last year. That number is expected to increase to 66 percent by 2013 (Morgan Stanley AlphaWise, Morgan Stanley Research).
(2) Gen Y will make up a majority of the workforce in 2015 (The Pew Research Center, Millennials: a Portrait of Generation Next, 2010).
(3) The volume of electronic information flowing through enterprises is growing by about 50 percent per year ( IDC, The Digital Universe Decade – Are You Ready? May 2010. Sponsored by EMC).
(4) Global cloud IP traffic will increase twelvefold between 2010 and 2015 at CAGR of 66 percent (Cisco Global Cloud Index: Forecast and Methodology, 2010–2015, published 2011).


| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyAug 1 - RICOH ADDRESSES EMERGING CUSTOMER CHALLENGES WITH BUSINESS INFORMATION SOLUTIONS  News pressrelease also available in pdf

July 2012

Jul 24 - [GLOBAL] RICOH URGES ORGANIZATIONS TO REDIRECT INVESTMENTS TO MANAGE BUSINESS RISK
Ricoh Americas Corporation today announced the new Ricoh Solutions Partner Program to help Ricoh customers more effectively manage their business information.

The Ricoh Solutions Partner Program is carefully architected to help Ricoh customers of any size in any industry reduce costs, eliminate waste and streamline business processes. Solutions address every phase of customers’ information flow: from the input of information into enterprise systems, its processing within those systems, and its output to the right people in the right form at the right time for maximum business results.

“With the Ricoh Solutions Partner Program, we have refreshed and dialed in our partner offerings to address customers’ unique needs for information capture, workflow and distribution,” said Mike Dane, vice president, marketing, for Ricoh Americas Corporation. “Our goal is to help customers harness the full power of their buried, untamed, untapped information in a workplace characterized by escalating mobile device usage, information overload, generational behavior changes and the rethinking of the traditional office.”

The business information solutions Ricoh offers through the Ricoh Solutions Partner Program also leverage the intelligent multifunction products (MFP) platform the company recently introduced, designed to seamlessly interface with the web, cloud services and a wide range of applications that help solve customer business problems. 

Ricoh Solutions Partner Program partners fall into three categories: Premier, Specialty and Development. Premier Partners Solutions address broad-based business needs, Specialty Partner Solutions are high-end solutions that typically have a vertical industry focus (e.g., legal, healthcare or government), and Development Partner Solutions are certified through the Ricoh Development Program (RiDP). To see a full list of Ricoh Solutions Partners visit http://www.ricoh-usa.com/services_and_solutions/ricoh_solutions_partner_program/ricoh_solutions_partner_program.aspx.

For more information on Ricoh’s full line of products, services and solutions, please visit www.ricoh-usa.com.    

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyJul 24 - RICOH ANNOUNCES RICOH SOLUTIONS PARTNER PROGRAM  News pressrelease also available in pdf
Ricoh Americas Corporation today announced a new module for Ricoh digital cameras that provides the most advanced solution for precise, secure and portable military-grade photo/video geotagging.

Available in August, the thumb-sized Ricoh SE-7 GPS hardware module bolts on to the ruggedized Ricoh G700SE digital camera. This combination enables users to automatically geotag images with location information immediately useful in navigation, mapping, planning, analysis, strategy, reporting and more.

“The SE-7 module gives the military and other users important new capabilities for fast, precise and secure geotagging under less-than-ideal conditions,” said Yuki Uchida, Vice President, New Business Development, Ricoh Americas Corporation. “There’s a lot going on in this ultra-compact module to help soldiers and others be more successful in their work.”

Ricoh is demonstrating the camera/module combination at the Esri International User Conference July 23-27 at the San Diego Convention Center booth 2703. It is a powerful solution for military, mapping, defense, utility, environmental, Coast Guard, homeland security, law enforcement, emergency response, mobile and oil industry applications.

The module, which sets a new standard in global positioning system (GPS) speed and accuracy, offers a more compact and convenient geotagging solution than traditional systems requiring a laptop-camera combination. The SE-7 also generates location coordinates down to the meter, which is far more precise than consumer-grade products. For even better accuracy, the Ricoh G700SE/SE-7 combination is forward-compatible to 18-satellite GPS processing, a military standard scheduled to take effect in 2016. 

The SE-7 module integrates directly with attachable laser range finders, includes a built-in compass for directional data capture, enables barcode tagging, and provides full support for selective availability anti-spoofing modules (SAASMs). SAASMs ensure GPS precision and accuracy even in the presence of malicious jamming and spoofing. 

Tagging
The camera/module combination supports up to 20 memo fields that are customizable for tagging photographs with valuable data.  Example data tags are photographer’s name, operation ID, operation type, unit ID and more. This information, along with GPS coordinates, GPS date and Zulu time, are automatically stored as metadata in each image file on the G700SE. 

Mapping and direction
The SE-7’s GPS Track-Log feature maps the geographic path by which photographs are collected. An integrated electronic compass allows users to accurately record the direction in which a photograph is taken regardless of the angle at which the camera is held. After images are collected in the field, data is uploaded using the camera’s built-in wireless, Bluetooth or USB connection in preparation for analysis, mapping and reporting.

Formats
GPS coordinates collected with the SE-7 module can be displayed in a variety of formats directly on the camera, including LAT/LONG, MGRS, UTM and combinations of each, depending on user requirements. Data is compatible with a broad range of software, and images are plotted as a spatial data layer along with tagged information.

Laser range finder integration
Range finder integration allows users to tag not only where the picture was taken, but the location of objects in the distance being photographed.

The Ricoh G700SE is available for an MSRP of $899. The SAASM-enabled SE-7M module MSRP is $425 and the standard module MSRP is $369. A GPS-only module, for those who don’t need heading information, has an MSRP of $179.

For more information on Ricoh Dynamic Capture imaging solutions, visit www.Ricohdc.com.

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyJul 24 - RICOH UNVEILS NEW MILITARY-GRADE GEOTAGGING MODULE AT ESRI GIS SHOW  News pressrelease also available in pdf
Ricoh Americas Corporation dealer partners across the country are reporting that they are successfully expanding their businesses by reselling Ricoh business information services. 

The Ricoh ChaMPS program has given Ricoh, Savin and Lanier dealers a powerful menu of IT and professional services to offer to new and existing customers. With ChaMPS, the dealers have added more capabilities to their portfolio of offerings without the infrastructure startup costs required to create services from scratch.

“We use Ricoh to support and augment the solutions we market directly to our clients,” said Dexter Loeble, Senior Marketing Director, Edwards Business Systems, in Scranton, Pa. “We are able to offer extended services and have confidence in their ability to scale as demand grows. We have learned over the years that Ricoh is a great partner and are very comfortable working together on client engagements.” 

Loeble and other dealers participated in a panel discussion at the Ricoh Convergence 2012 dealer event last month in Las Vegas, a year after Ricoh launched ChaMPS in Orlando. The program equips dealers to outsource Ricoh services such as:

•On-site professional services, including information capture, workflow, distribution
•Project management services
•Commercial imaging services, and
•IT services for proactive network monitoring and management

“These Ricoh managed services enable our dealers to expand their product offerings without startup and acquisition costs,” said Jim Coriddi, Vice President, Dealer Division, Ricoh Americas Corp. “The services also differentiate our dealers from their traditional copier/printer-only competitors. Customers benefit from the tighter relationship with the dealership, no longer needing multiple vendors to meet their business information services requirements.”
 
All in the Ricoh family
Unlike organizations that provide ad hoc solutions to dealer channels through acquisition, Ricoh has built and delivered its services portfolio from within. Ricoh’s services professionals are already a part of the company; understand the strategy, culture and business needs of the dealers; and can deliver through an infrastructure that is already in place. Ricoh believes delivering services from within will strengthen the bond between the manufacturer and dealer as well.  

“In a small market, it helps to be all things to all customers,” said Chap Breard, owner of Monroe Office Equipment, Monroe, La. “Over the years, we have spent a lot of money trying to get into the software business with varying results; we were tired of spending the money. I now retain the customers and control the piece of the pie I’m best at. In the future, we may learn to do it ourselves, but today Ricoh gets us into the game quickly and confidently.” 

For more information on Ricoh’s full line of products, services and solutions, please visit www.ricoh-usa.com.

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyJul 2 - RICOH FAMILY GROUP DEALERS REPORT EARLY SUCCESS IN SELLING SERVICES THROUGH CHAMPS PROGRAM  News pressrelease also available in pdf
Jul 2 - [GLOBAL] RICOH UNIFIED COMMUNICATION SYSTEM P3000 WINS BRONZE PRIZE AT US-BASED IDEA 2012

June 2012

Ricoh Americas Corporation today announced that HSSK Forensics, Inc., a Ricoh company, has released a new version of its Remlox™, its forensically sound remote data collection tool. 

Remlox 4.1 enables any litigation team to take advantage of forensically sound, cost-effective remote live data acquisition, even in the face of increasingly sophisticated encryption technology. 

Precise and validated acquisition of data is a key step in forensic analysis and eDiscovery, which is the process of collecting, culling, processing and reviewing electronically stored information (ESI) subject to discovery.

Remlox 4.1, available today, addresses the growing challenge of more technically sophisticated “full-disk encryption,” a technology increasingly present on enterprise PCs and laptops that until now has complicated remote data collection. Full-disk encryption has often forced companies to pay for costly expert forensic teams to travel to client sites to collect data in an unencrypted state for further downstream processing. In some cases, the advanced full-drive encryption tools have also compelled clients to share ultra-sensitive encryption keys. 

Remlox 4.1 solves these problems as the first and only fully customizable remote data collection tool that supports the acquisition of a full forensic image of a PC or laptop hard drive, even in the presence of advanced full-disk encryption. Clients can continue to reap all the benefits of remote live imaging – efficiency, convenience and cost control – under conditions that would foil most other tools. 

The pivotal difference in Remlox 4.1 is that it has the option to acquire hard-disk data at the volume as well as the physical level. The forensically acquired data is protected in transit using AES 256-bit encryption, ensuring the integrity and security of the acquired data. 

Remlox has delivered results for clients in 36 countries since its initial release in 2008, and HSSK Forensics has continued to innovate since its acquisition by Ricoh in January 2012. Remlox has been named in several court cases as the specified method for collecting ESI, due to its effectiveness and cost-efficiency. 

How Remlox data collection works
The Remlox unit is simply couriered to a custodian, who attaches it to the target computer. The Remlox process then acquires a forensic image of the entire drive. The custodian then returns the unit to HSSK Forensics’ forensics lab, along with the included chain-of-custody form, where certified professionals validate the process. 

Remlox is part of Ricoh’s full suite of eDiscovery services, which includes comprehensive best-in-class technologies that provide customers with customized support throughout the entire electronic discovery process, including data forensics, electronic discovery, document imaging, document coding and Web hosting.
                                           
For more information on Ricoh’s solutions for the legal industry, visit www.ricoh-usa.com/legal.

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyJun 20 - UPDATED RICOH REMOTE FORENSIC COLLECTION TOOL ADDRESSES COSTLY CHALLENGE OF ‘FULL-DISK ENCRYPTION’  News pressrelease also available in pdf
Ricoh Americas Corporation is demonstrating a brand new line of AV solutions that enable anywhere, anytime data sharing at InfoComm 2012 on June 13-15 in Las Vegas at booth #C5735. This year, Ricoh is demonstrating to the AV industry a host of new products that are portable, cost-efficient solutions for the corporate and education settings.

“Ricoh is developing new ways to manage and share data in the business and classroom environments with new advancements in video communications and projector technologies,” says Yuki Uchida, Vice President, New Business Development, Ricoh Americas Corporation. “The new line of AV products has been designed to provide solutions to problems that have slowed down communications and data sharing in the work place. New products like our portable video conferencing system and ultra short throw projector are focused on improving workflow and productivity from the home office, to the conference room, to the classroom.” 

These AV products support Ricoh’s overall mission to provide a comprehensive portfolio of business information services to its customers. The products provide innovative ways to capture information, process it (via the cloud or on the premises), and distribute it to the right people at the right time, whether through video projection, wireless transmission, or another format.   

InfoComm 2012 boasts more than 925 exhibitors showcasing thousands of products, over 300 education sessions taught by the industryJun 13 - RICOH UNVEILS ITS FIRST EVER SUITE OF AV COMMUNICATIONS SOLUTIONS FOR THE OFFICE, HOME OFFICE, CLASSROOM AND BEYOND  News pressrelease also available in pdf
Ineffective document-based processes, a “blind spot” for businesses, have directly triggered serious incidents at three out of four organizations in the past five years, according to a new IDC white paper commissioned by Ricoh Company, Ltd. The white paper is the first product of Ricoh’s new Document Process Imperative initiative. 

Document process failures have caused severe consequences: 36 percent of responding companies failed to meet compliance requirements, 30 percent lost key employees, and 25 percent lost major customers. Other consequences include major IT security breaches, getting pulled into a major audit, suffering a PR crisis and being sued.

The good news: addressing failures proactively can head off substantial financial harm. IDC estimates that the overall cost of process failure (in terms of staff time and executive oversight for activities such as required rework and process reviews, as well as opportunity costs associated with lost customers) is at least 10 times the direct out-of-pocket costs (such as paying financial settlements).

“What many [business executives] may not appreciate is the degree to which document-driven business processes affect their organization’s risk profile: there is a high risk of breakdowns in these processes causing severely negative business outcomes, and the costs of these breakdowns are worse than many executives think,” states IDC in the Ricoh-commissioned report, “ItJun 13 - RICOH-SPONSORED STUDY: THREE OF FOUR ORGANIZATIONS SUFFER SERIOUS PROBLEMS FROM BROKEN DOCUMENT PROCESSES  News pressrelease also available in pdf
Ricoh Americas Corporation today unveiled a new class of multifunction products (MFPs) that pack the power of the new technology platform Ricoh announced last week into the compact and affordable A4 class. 

The breakthrough is expressed most obviously in Ricoh’s convenient new tiltable 4.3-inch color touch panel, which is an enhancement to the A4 line’s traditional 4-line LCD display. The bold new interface enables seamless interoperation with a wide range of new applications that solve information management problems. It also offers first-ever integration with Ricoh software solutions (e.g., cost recovery, device management, document management and advanced security) previously available only through A3 platforms.

“The intelligence of this new MFP platform, as well as the sheer breadth of our expanded A4 product line, gives our customers a distinct advantage over what our competition offers them,” said Mike Dane, Vice President, Marketing, Ricoh Americas Corporation. ”Whether customers need a single device or a fleet for their Managed Document Services strategy, we have the most powerful solution for the money and an unmatched array of choices.”

Ricoh introduced two flagship devices from the new A4 line today, the Ricoh Aficio MP C305 Series, a color MFP, and the Ricoh Aficio MP 301SPF monochrome MFP, both of which print 31 pages per minute. Though compact for tight office spaces, they offer a full range of print/copy/scan/fax capabilities for high productivity, security and advanced distribution. 

Custom workflows
The new control panel is customizable for each department, workgroup or user workflow. Users can create a personal start page that includes shortcut functions for their most popular workflow processes and settings. Operated through this interface, the new technology platform on which these MFPs are built is designed to allow access to the Web, seamlessly integrate with cloud services, as well as support a wide range of future applications that solve customer business problems and generate true business value. 

Unmatched energy efficiency
The MP C305 is the most energy-efficient imaging product in both Ricoh’s history and in the industry’s A3/A4 21-35 ppm color MFP class (1). It reduces energy consumption while providing high productivity with a best-in-class sleep recovery of less than 10 seconds, best-in-class 1.2kWh/week typical electricity consumption (TEC) value, and best-in-class first-copy time of 6.9 seconds (black and white) and 10.8 seconds (color). The MP 301SPF offers similar efficiency.

Sustainability
Also unique to the industry is Ricoh’s new Eco-Friendly Indicator, standard on the MP C305 and MP 301SPF, which helps individual users monitor how much paper they’re saving. An attractive icon grows virtual leaves to reward users for being greener, which saves the organization money while conserving natural resources. Organizations can also set paper quotas for individuals or groups.

Mobile Printing
Both MFPs include mobile printing capabilities for users of all the standard smart phones and tablets. As the workforce becomes more mobile, these printers fully support the bring-your-own-device (“BYOD”) culture.  

Security
To assist with the right level of security for current business environments, the MP C305 and MP 301SPF help enable organizations to require users to prove their identities prior to obtaining documents from the system. Users can also attach digital signatures to documents before distribution and encrypt documents or address books residing on the MFP. 

The MP C305 Series is available for an MSRP of $4,420 and the MP 301SPF is available for an MSRP of $2,960. To learn more about Ricoh’s full line of products, services and solutions, please visit www.ricoh-usa.com.

(1) From “US Energy Star Imaging Equipment Product List – Multifunction,” May 3, 2012.

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyJun 11 - RICOH PACKS UNPRECEDENTED INTELLIGENCE INTO COMPACT MULTIFUNCTION PRODUCTS (MFPS)  News pressrelease also available in pdf
Ricoh Americas Corporation has launched a series of next-generation multifunction products (MFPs) built on a new technology platform designed to seamlessly interface with the Web, cloud services and a wide range of applications that help solve customer business problems and generate true business value. 

The new platform alters the very nature of a printer/copier/scanner/fax device, embodying Ricoh’s focus on customer productivity. “We’ve created a new generation of intelligent MFPs with a workstation-class computing platform inside and an interface that focuses that power on each individual’s most important work,” said Mike Dane, Vice President, Marketing, for Ricoh Americas Corporation. “The MFP has become a full-fledged, two-way engine of the corporate information ecosystem, providing a robust portal for users to input, process and output information. Its new applications empower today’s workplace where, among other things, workers are increasingly mobile and bringing their own device into the work environment.”

Key Elements of Ricoh’s New Technology Platform
The next-generation platform enhances business performance through a host of new capabilities designed to help improve workflow, cost of ownership, sustainability, security, compliance and accessibility.

Customizable User Interface
The platform creates a new benchmark for ease of use with a full-color touchscreen operating panel customizable for each department, workgroup or user’s workflow. Users can create a personal start page that includes shortcut functions for their most popular workflow processes and settings. A built-in MFP web browser enables users to navigate and print from the web, and allows for access to cloud services, including applications for document capture, management, storage, processing (e.g., OCR), printing, sharing, customer relationship management and more. 

Mobile Printing
The platform includes wireless mobile printing capabilities for users of all the standard smart phones and tablets. As the workforce becomes more mobile, this new platform fully supports the bring-your-own-device (“BYOD”) culture.  

Eco-Friendly Indicator
A new eco-friendly indicator displays, by user or organization, key metrics to stimulate environmentally (and financially) responsible resource use. For example, it reports paper volume reductions and eco-friendly behaviors such as duplexing and N-up printing (e.g., two or more pages per side). It rewards users with green-leaf icons for making good choices over time.

New security options
The new MFP technology platform offers a long list of industry-leading security technologies. These technologies include unauthorized copy control, which helps secure copying of confidential documents by embedding a pattern or message in documents that becomes visible when copied, and mandatory hold, which requires a user to authenticate at the device when printing the document. Flexible time-of-day controls help enforce safe printing patterns, e.g., hold at night, print automatically during the day, and forward during lunch. The new technology platform also offers stronger (256-bit) address book/job encryption and a data overwrite system that lets administrators destroy all stored data when an MFP changes hands. Other features include Bates stamping, which enables legal, medical, insurance, financial and other workers to scan enterprise documents into file management systems using sequential numbering schemes. Finally, the new MFPs support the Adobe PDF/A format, required by many government agencies for long-term document archiving, and digital signatures for accountability.

“As a Ricoh Premier Partner, Nuance Document Imaging feels the new Ricoh technology platform is the most robust, flexible Ricoh platform yet. The integration of the new platform with Ricoh’s product capabilities and services-led approach is a win for everyone involved: Nuance, Ricoh, and our combined customers,” said Michael Rich, Senior Vice President and General Manager of Nuance’s Document Imaging Division.

The following MFP models are built on the new MFP technology platform:

• Ricoh Aficio MP 4002/MP 5002 Series black and white devices
• Ricoh Aficio MP C3002/MP C3502 Series color MFPs
• Ricoh Aficio MP C4502/MP C5502 Series color MFPs

“These are products that we can demonstrate, sell and build real solutions on today, not some time in the future. We have set a new high-water mark for just how intelligent an MFP can be and the value it can bring to information workflow,” said Dane. 

For more information on Ricoh’s full line of products, services and solutions, please visit www.ricoh-usa.com.    

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyJun 6 - RICOH BREAKS BOUNDARIES OF MFP INTELLIGENCE WITH ALL-NEW TECHNOLOGY PLATFORM  News pressrelease also available in pdf
Jun 5 - NEW RICOH-ECO.COM LAUNCHES
Ricoh Americas Corporation today announced the selection of Shoreview Distribution as the first nationwide A/V distributor of Ricoh’s emerging line of business-class audiovisual products.

Ricoh recently leveraged its imaging technology and manufacturing experience to enter the audiovisual market with a new line of business-class, ultra short throw and high-end DLP and LCD projectors. Other related audiovisual products, such as the P3000 portable videoconferencing system and the Ultra Short Throw projector, bundles with eBeam for business and schools, and Digital Signage packages are coming next.

Shoreview Distribution, based in Foxboro, Mass., with over 25 years in the A/V business, is a nationwide business-to-business audiovisual equipment distributor handling 36 product lines with a team of 30 sales and marketing professionals. The Shoreview team has extensive experience in every aspect of audio and video production and provides its dealers with hands-on product training, event support and marketing programs. Shoreview’s password protected website makes it easy for dealers to check inventory, place orders and track shipments at www.shoreviewdistribution.com.

“We are excited about adding the Ricoh brand to our lineup of AV manufacturers. Some of their innovative new technologies like the Ultra Short Throw projectors and Portable Video Conferencing system will be important new products for our AV customers,” said Luke Furr, President, Shoreview Distribution. “We are looking forward to working with Ricoh to bring some of their exciting new products and system solutions into the AV market.” 

“We chose Shoreview with our customers firmly in mind,” said Yuki Uchida, Vice President, New Business Development, Ricoh Americas Corporation. “Shoreview is an experienced distributor that carries many important audio and video lines. They have an experienced and dedicated sales force that covers the United States and an extensive community of dealers, systems integrators, contractors and consultants. They have demonstrated insight into the many technological advantages our products offer so that our customers can take advantage of them in their businesses.” 

To learn more about Ricoh’s full line of products, services and solutions, please visit www.ricoh-usa.com.


| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyJun 5 - RICOH SELECTS SHOREVIEW DISTRIBUTION AS FIRST DISTRIBUTOR OF ITS NEW LINE OF AV PRODUCTS  News pressrelease also available in pdf
Ricoh Americas Corporation today announced two monochrome printing and multifunction products (MFPs) that provide simple, compact and affordable productivity for the home office, workgroup or small business. 

Based on the highly successful Aficio SP 3400N/SP 3410DN and Aficio SP 3400SF/SP 3410SF Series, the new Aficio SP 3500N/SP 3510DN and Aficio SP 3500SF/SP 3510SF are built on the established performance and reliability standards customers have come to expect from Ricoh while adding a number of new enhancements. 

The Aficio SP 3500N and SP 3510DN are 30-ppm general office monochrome laser printers. The Aficio SP 3500SF/SP 3510SF is a 30-ppm general office multifunction solution with a 50-sheet ARDF intended to serve as a complete document production and communication hub for small offices and workgroups.

All of the new models are targeted at customers without much need for data security, user authentication, or finishing and are designed to be affordable while meeting the needs of decentralized workgroups and/or personal laser printing. They are all excellent choices for large companies as well as corporate workgroups, small businesses, home offices, and sole professionals with monochrome printing needs ranging up to 8.5" x 14".  

Featuring Ricoh’s native All-In-One print cartridge technology and a powerful 295 MHz CPU, the Aficio SP 3500N and SP 3510DN deliver reliable performance with simplified maintenance for ease of use and a low total cost of ownership. The network-ready printers address many specific customer requests including support for higher resolution, a more informative control panel, improved network management tools, increased supply yields, and higher volume support.

The network-ready 4-in-1 Aficio SP 3500SF/SP 3510SF system includes a powerful 350 MHz CPU and delivers reliable performance with simplified maintenance for ease of use and a low total cost of ownership. 
 
“These devices are important engines for individual or small-group productivity and can be components in a Managed Document Service (MDS) strategy for improved information management and business results,” said Mike Dane, Vice President, Marketing, Ricoh Americas Corporation. “At every point in our printer and MFP product lines, value for the customer is our top concern.”

The SP 3500N is available for an MSRP of $239. The automatic duplexing SP 3510DN is $299. The SP 3500SF is $419, and the SP 3510SF is $479. To learn more about Ricoh’s full line of products, services and solutions, please visit www.ricoh-usa.com.

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyJun 4 - RICOH UNVEILS MONOCHROME PRINTER AND MFP, OFFERING POWERFUL FEATURES AT AFFORDABLE PRICES  News pressrelease also available in pdf

May 2012

May 30 - [GLOBAL] RICOH TURNS OFF SIGNAGE ALL OVER THE WORLD
Ricoh Americas Corporation today presented two high school students with the Ricoh Sustainable Development Award. Ricoh presented the award at the 2012 Intel International Science and Engineering Fair (Intel ISEF), the world’s largest pre-college science competition showcasing over 1,550 of the world’s leading young talent and their independent scientific research projects. The winning students each received a $12,500 scholarship from Ricoh for their impressive technical innovations in “Solar Powered Compression Air Stirling Engine” and “Far-Field Wireless Power Transmission.”

The two recipients of this year’s Ricoh Sustainable Development Award were Cory Nicholson Owan, age 17, from Catalina Foothills High School in Tucson, AZ and Austin Kingsley Russell, age 17, from Saint Margaret’s Episcopal School in San Juan Capistrano, CA. Cory and Austin were selected from over 1,550 finalists representing 68 different geographic regions and nearly 445 affiliated fairs.

Cory designed and constructed a modified Stirling engine capable of being powered solely by sunlight. His design provides a conversion efficiency greater than most photovoltaic’s. CoryMay 24 - RICOH HONORS OUTSTANDING HIGH SCHOOL STUDENTS WITH SUSTAINABLE DEVELOPMENT AWARDS AT INTEL ISEF 2012  News pressrelease also available in pdf
Ricoh Americas Corporation today announced it has been named a Leader in the “The Forrester Wave™: Managed Print Services, Q2 2012(1)” report released May 10, 2012. 

Ricoh was among the seven selected companies that Forrester evaluated in the May 2012 report which says leaders “emerged as the strongest MPS (managed print services) offerings due to strong global deployment, complete support for office and production requirements, and integration with ITO (information technology outsourcing) support.” Forrester gave Ricoh and its Managed Document Services (MDS) program highest possible marks in “technology and solution ownership,” “enterprise print support,” and “MPS market experience.”

“Ricoh has a strong mix of capabilities with enhanced device monitoring,” the report continues. “Ricoh [also] has strong direct channels worldwide for delivering MPS. Surveyed enterprises noted Ricoh’s strong execution and responsiveness to out-of-scope tasks such as security integration challenges. Continued focus on change management, improved device management, and extending services beyond MPS to office workflows and document management will ensure strong growth in MPS.”

Ricoh MDS is the company’s exclusive approach to managed print services. It encompasses the three fundamental parts of document management — input (the creation of information), throughput (how information moves around a business), and output (processing information in a way to add business value). Ricoh MDS directly addresses top business concerns such as cost control, environmental sustainability, information security and governance, business process efficiency, organizational change management, information worker (iWorker) productivity, information optimization and strategic infrastructure. 
 
“We’re pleased that, through Forrester, we believe that organizations around the world have another opportunity to learn how Ricoh is leading the evolution of MPS and helping customers achieve their most important business goals,” said Sergio Kato, Deputy General Manager, Global Marketing Group/Services Business Center. “We look forward to helping these customers continue to excel as well as helping new ones discover the many ways they can streamline management of their fleets and improve their productivity.”

For more information on Ricoh’s Managed Document Services (MDS) strategy, delivery framework or services portfolio, visit www.ricoh.com/mds. To learn more about Ricoh’s full line of products, services and solutions, please visit http://www.ricoh-usa.com.

(1)“The Forrester Wave™: Managed Print Services, Q2 2012," by Craig Le Clair with Alex Cullen and Mackenzie Cahill.

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyMay 15 - INDEPENDENT RESEARCH FIRM PLACES RICOH AMONG ‘LEADERS’ IN EVALUATION OF MANAGED PRINT SERVICES  News pressrelease also available in pdf
Ricoh Americas Corporation today announced a breakthrough in videoconferencing, the Ricoh P3000 Unified Communication System: a portable, sleek, self-contained videoconferencing system as easy to use as a mobile phone. Connecting up to 20 participants at once with the push of a button, the device provides the security and audiovisual quality of much more expensive, fixed-room videoconferencing systems at a fraction of the cost and complexity.

The P3000 Unified Communication System allows users to create a video conference room wherever they are, and puts secure, encrypted, high-end conferencing in the hands of small and medium-sized businesses. It offers far more flexibility than large, permanently installed videoconferencing systems that can cost hundreds of thousands of dollars and can be complicated to operate. The P3000 only takes about 30 seconds to start a video conference. Just select participants from the address book, push connect and begin conferencing. It offers secure video, voice and data communication capabilities that consumer conferencing tools simply do not.

The P3000 Unified Communication System is a thin (1.6 inches, or 40 mm) tablet-sized package containing a camera, microphone, speaker, network connectivity and a push-button console. It lets users quickly and easily initiate a real-time video and audio conferencing session in the cloud, from wherever they are, whether a traditional office, meeting room or home office. The high resolution 94-degree wide angle lens allows multiple people to be viewed in a room. All they need is a P3000, a display (e.g. PC monitor or projector) and an Internet connection, wired or wireless. A variety of screen layouts are available and up to nine participants can appear on the screen at one time. 

Lightweight (3.5 pounds/1.6 kg) and simple to operate, the P3000 lets conference participants share documents, spreadsheets, presentations and desktops as they confer. A sales organization, for example, can hold quarterly meetings online yet collaborate as closely on sales reports as they would in person. By combining the P3000 with Ricoh’s PJ WX4130/PJ WX4130N Ultra Short Throw projector, users can quickly create an impressive video conference room where and when they need it. Because it’s a portable, self-contained unit, any meeting room, business office, or even a home office can become a video conference room. Secure portable group videoconferencing also offers tremendous value for a wide range of applications such as education, construction, healthcare, government and many other industries. 

“The P3000 is an integral piece of Ricoh’s Unified Communications Strategy, which is a pillar of Ricoh’s commitment to help companies get the right information to the right people at the right time,” said Shun Sato, Senior Vice President, Marketing, Ricoh Americas Corporation. “The unit interoperates seamlessly with another key piece of the Unified Communications strategy, the PJ WX4130/PJ WX4130N Ultra Short Throw projector, to create life-sized images of conference participants on a wall, screen or whiteboard. Together, these solutions help create the business environment of the future, high-powered yet fully mobile, to reduce costs and streamline processes.”

The P3000 ensures a high-quality videoconferencing experience via the H.264/SVC video compression standard, which adjusts resolution, frame rate and compression to accommodate available bandwidth.

The P3000 has a ManufacturerMay 8 - RICOH UNVEILS A PORTABLE, SELF-CONTAINED VIDEOCONFERENCING SYSTEM FOR BUSINESS  News pressrelease also available in pdf
Ricoh Americas Corporation today unveiled the first upright ultra-short-throw projector, capable of displaying a 48-inch-diagonal high-definition image when placed less than five inches from a wall or screen, an industry-best combination. This sleek new technology, weighing only 6.6 pounds, enables businesspeople to comfortably execute powerful on-the-fly presentations in the smallest spaces.

Achieved using Ricoh’s original Free-Form Mirror and Deflection Technology, the PJ WX4130/PJ WX4130N uses a concave mirror to spread the image reflection, which allows for a wide viewing angle while keeping the optical system small. This also reduces the need for a very bright light source. The result is a more compact, portable projector that uses fewer resources and produces less noise and heat to give users more comfort during meetings and presentations.

Unlike ceiling-mounted short-throw projectors, which are fixed in place, the portable PJ WX4130/PJ WX4130N can be placed on a tabletop or stand and project upwards. Its vertical orientation means the projector depth and wall gap together occupy less than one foot of space along the wall, preserving table space that traditional projectors would fill. Backing the projector up to 9.6 inches from a wall delivers a brilliant 80-inch high-definition WXGA 1280-x-800 picture.

The PJ WX4130/PJ WX4130N is ideal for conference rooms, offices, small-to-midsize meeting spaces and classrooms. Because it can be positioned so close to the wall and throw such a large image, the compact projector is uniquely suitable for a wide range of applications beyond the traditional meeting room and presentation space, including digital signage at trade shows, stores, restaurants and hotels. The same advantages make the PJ WX4130/PJ WX4130N ideal for videoconferencing and other computer display applications. 

Ultra-short-throw projectors are among the fastest growing segments of the projector categories. The U.S. market grew 113 percent in unit sales from 2010 to 2011, according to the Futuresource Consulting analyst firm.(1) 

The Ricoh PJ WX4130/PJ WX4130N offers several advantages beyond its portability and efficient use of space. Because of its proximity to the wall, the presenter never stands between the projector and the presentation, and the powerful 2,500-lumen-minimum light never shines in anyone’s eyes. Minimal heat and noise are confined to the wall area, not the center of the meeting space, eliminating what can be an uncomfortable setting for attendees. Startup is also quick, producing a screen image in about three seconds, and the unit can be quickly shut down and placed into Stand-by mode where it uses minimal energy (0.17W for PJ WX4130).

Multiple units can be used to create extremely large, wide images when combined with edge-blending software such as Scalable Display Technologies. The PJ WX4130/PJ WX4130N can also transform virtually any existing flat surface into an interactive whiteboard when combined with Luidia’s eBeam Edge.

An HDMI input provides highest-quality video from DVD players and Blu-ray players. The networked version, the PJ WX4130N, can connect wirelessly. Other connection options include DVI input, USB thumb drive or digital camera. 

iPads can be connected wirelessly to the projector via the Ricoh Presenter app. The app allows a presentation on an iPad to be wirelessly shared with up to 10 other iPads on the same network, creating a powerful presentation environment that connects the projector with personal smart technology.  

“Ricoh’s mission is to provide a more efficient and productive work environment,” said Shun Sato, Senior Vice President, Marketing, Ricoh Americas Corporation. “These new projectors, in combination with other Ricoh advanced office equipment and service offerings, will bring new efficiency to the workplace. They reflect the depth of innovation that spans all of the technologies and processes in our Managed Document Services portfolio, which helps our customers reduce costs, eliminate waste and streamline workflows.”

Available now, the PJ WX4130/PJ WX4130N is the latest in Ricoh’s new line of projectors, the first wave of which was announced in October 2011. The Ricoh PJ WX4130 has a street price of $1,650, while the PJ WX4130N has a street price of $1,900.

To learn more about Ricoh’s full line of products, services and solutions, please visit http://www.ricoh-usa.com.

(1) Futursource Consulting: Quarterly Market Tracking Report, Q4 2011

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group, operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyMay 1 - RICOH REVEALS BREAKTHROUGH IN ULTRA-SHORT-THROW PROJECTION  News pressrelease also available in pdf

April 2012

Ricoh Americas Corporation today announced that Martin Brodigan has been named Chairman and Chief Executive Officer of Ricoh Americas Corporation effective May 1, 2012. Brodigan will succeed Kevin Togashi, who is taking on a new role within Ricoh Group in Japan.

Brodigan brings over 20 years of experience at Ricoh to his new position as Chairman and Chief Executive Officer.  Most recently, he served as Executive Vice President and Chief Operating Officer for Ricoh Americas Corporation, overseeing all sales and service channels in the U.S., Canada and Latin America.  He served as Executive Vice President and Chief Financial Officer for Ricoh Americas Corporation for two years since 2010, and was President and CEO of Ricoh’s US operations from 2007 to 2010.  He has also held assignments in Europe and Canada, and led Ricoh’s global services business.

“Martin is a talented leader with a broad base of sales, operations and financial experience to lead Ricoh Americas Corporation going forward.  His unwavering commitment to our customers, dealers and our employees, along with his knowledge of the industry and emerging market trends, will be a great asset as he leads this organization to continued success,” stated Kevin Togashi, Chairman and Chief Executive Officer of Ricoh Americas Corporation.

“I am both honored and excited to lead Ricoh Americas Corporation,” said Brodigan. “Today Ricoh has one of the industry’s broadest portfolios of products and services, a team of talented and experienced employees and a strong network of dealers. We have a compelling vision for the future and will continue to transform our business model to provide our customers with the integrated services, expertise and technology they need to help manage information and workflow throughout their organizations.”

| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group, operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the companyApr 27 - MARTIN BRODIGAN NAMED CHAIRMAN AND CHIEF EXECUTIVE OFFICER OF RICOH AMERICAS CORPORATION  News pressrelease also available in pdf
Apr 24 - ALLEGRA NETWORK NAMES RICOH SUPPLIER OF THE YEAR
Apr 24 - [GLOBAL] RICOH IS RECOGNIZED BY FTSE4GOOD INDEX FOR NINTH YEAR
Apr 17 - [GLOBAL] RICOH ADDS NEW TONER PRODUCTION LINES AT TOHOKU RICOH
WEST CALDWELL, N.J., April 2, 2012 – Ricoh Americas Corporation today announced its launch of a new global brand identity expressed by the tagline "imagine. change." The launch aligns Ricoh Company, Ltd. operations worldwide under a common vision, describing the way Ricoh brings value to its customers’ business.

The new brand identity also unites Ricoh and IKON Office Solutions under one brand in the U.S. – Ricoh – culminating a careful, steady progression since Ricoh’s acquisition of IKON in 2008. The result is a single-minded organization offering the best of two worlds: Ricoh’s time-tested technology innovation and IKON’s demonstrated commitment to service excellence.

The new tagline, "imagine. change.", captures the essence of Ricoh’s approach – always moving forward with new ideas for improving its customers’ business, and understanding that change is driven by the power of the collective imagination that exists inside an organization.

“This announcement kicks off a new era of even higher-value service to all of our customers,” said Shun Sato, Senior Vice President of Marketing, Ricoh Americas Corporation. “In addition to being a document expert, Ricoh is a full-service provider of business solutions for the evolving needs of our customers. Services-led, technology-enabled and people-driven, we are committed to helping companies harness the powerful information and knowledge that already exists throughout their organizations – often untamed, untapped and buried – to create the future they want.”

Fifty years in America
Ricoh’s new brand identity coincides with its 50th anniversary of innovation in America. For the rest of 2012, Ricoh will spotlight its technology breakthroughs from the past half century, wherever in the world they originated, as well as the company’s progress on these developments since. The focus will be on helping companies optimize their business processes. 

Seventy-six years ago Ricoh was established in Japan, and its founder, Kiyoshi Ichimura, envisioned a world where information could be copied precisely and distributed at the touch of a button – a world where critical business knowledge was available anywhere at any time. After establishing a Ricoh subsidiary in the U.S. in 1962, Ricoh spearheaded the era of office automation, giving the world the first high-speed digital facsimile machine for office use. Ricoh also became the first company in the office automation industry to win the coveted Deming Prize for excellence in quality control, introduced the first solar-powered SLR camera, and created Times Square’s first solar-powered billboard, among other firsts.

Today, Ricoh combines people, processes and technology to help build information infrastructures that are faster, smarter, greener and less expensive than customers imagined. Through cloud computing, remote monitoring and other innovations, the company is also making information more secure, mobile and personal. As a result of such measures, organizations can collaborate and innovate like never before.

For more information on the new Ricoh global brand identity, visit http://www.ricoh-usa.com/brand-message, and for more information on the IKON brand transition in the U.S., visit http://brand.ricoh-usa.com. To see Ricoh’s global press release on the new brand messaging, please visit http://www.ricoh.com/release/2012/0402_1.html.


| About Ricoh |
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group, operates in more than 200 countries and regions. In the financial year ending March 2011, Ricoh Group had worldwide sales of 1,942 billion yen (approx. 23 billion USD).

The majority of the companyApr 2 - RICOH UNVEILS NEW GLOBAL BRAND IDENTITY  News pressrelease also available in pdf

March 2012

Ricoh Company, Ltd., a worldwide leader in digital office equipment and advanced document management solutions and services, today announced it has been named an enterprise managed print services “market leader” in a new industry report [http://bit.ly/HDP1CQ] by the Quocirca analyst firm.

On a one-to-five scale, with 5 signifying very strong, Ricoh scored a 4.67 in market presence and a 4.75 in completeness of offering according to the report, “Vendor Landscape: Managed Print Services.” 

Quocirca, headquartered in the UK, describes market leaders as vendors that “lead the market in both strategic vision and depth of service offering. Leaders have made significant investments in their service portfolio and infrastructure and are supported by strong delivery capabilities.”

Ricoh’s MPS services are part of its Managed Document Services (MDS) business, which goes beyond MPS to address broad information management issues such as cost control, environmental sustainability, information security and governance, business process efficiency, organizational change management, information worker (iWorker) productivity, information optimization and strategic infrastructure. Ricoh MDS defines the services and deliverables that map directly to each concern to help customers achieve measurable and sustainable business outcomes.

“A growing number of organizations are working to improve their performance by digitizing information, streamlining workflows, and more quickly delivering the right information at the right time in the right form to the people who need it,” said Sergio Kato, Associate Director of Ricoh Company, Ltd. and General Manager of Global MDS Center. “We help them achieve these goals through careful management of people, processes and technology.”

For more information on Ricoh’s MDS strategy, delivery framework or services portfolio, visit www.ricoh.com/mds.

About Ricoh Company, Ltd. 
Ricoh Company, Ltd. is a company specializing in technology and services that transform high-volume, document-intensive business processes into more efficient ones. This is achieved through Ricoh’s expertise in Managed Document Services, Production Printing, Office Solutions and IT Services. By working with Ricoh, businesses can streamline the way they work, become more efficient and profitable, and share knowledge more effectively within their organizations. Ricoh’s worldwide operation covers more than 180 countries and territories in Europe, the Americas, Asia Pacific, China and Japan.

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© 2012 Ricoh Company, Ltd. All rights reserved. All other company or product names, and trademarks are the property of their respective owners.Mar 27 - RICOH NAMED A ‘MARKET LEADER’ IN MANAGED PRINT SERVICES, SAYS QUOCIRCA  News pressrelease also available in pdf
Ricoh Company, Ltd., a worldwide leader in digital office equipment and advanced document management solutions and services, today announced Ricoh is second in global market share for managed print services (MPS) and basic print services (BPS), according to an IDC industry analysis and forecast released today.

Ricoh holds the number two position for 2010 MPS market share, followed by HP, Lexmark and Canon, according to the report entitled “IDC Worldwide and U.S. Managed Print Services and Basic Print Services 2012-2015 Forecast and Analysis .”  

The combined worldwide MPS and BPS market is projected to grow from $23.3 billion in 2010 to $40.5 billion in 2015 at a combined annual growth rate of 11.7 percent, IDC says.

As defined by IDC, BPS entails a third-party multiyear contract to manage ink/toner and maintenance/repairs for a group or fleet of printers or multifunction products at least partly in an office setting. The contract includes consolidated fleet billing and fleet usage monitoring, and may or may not include hardware purchases or leases.

MPS entails all that plus detailed up-front assessment, fleet usage analysis/reporting, ongoing optimization, and formal change management with education and incentives.

Ricoh’s BPS and MPS services encompass these programs and more under its Managed Document Services business, which goes beyond MPS to address broad information management issues such as cost control, environmental sustainability, information security and governance, business process efficiency, organizational change management, information worker (iWorker) productivity, information optimization and strategic infrastructure. Ricoh MDS defines the services and deliverables that map directly to each concern to help customers achieve measurable and sustainable business outcomes.

“Our market share is strong and getting stronger because we focus exclusively on the constantly evolving information needs of our customers,” said Sergio Kato, Associate Director of Ricoh Company, Ltd. and General Manager of Global MDS Center. “If they need BPS or MPS, we can do that. And when they need to go beyond MPS, we are uniquely equipped to assist them in achieving their goals.”

For more information on Ricoh’s MDS strategy, delivery framework or services portfolio, visit www.ricoh.com/mds/

About Ricoh Americas Corporation
Ricoh Americas Corporation, headquartered in West Caldwell, N.J., is a subsidiary of Ricoh Company, Ltd., the 75-year-old leading provider of advanced office technology and innovative document imaging products, services and software, with fiscal year 2010 sales in excess of $23 billion. Ricoh’s fully integrated hardware and customizable services and software help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents. Ricoh Americas Corporation, directly or through its network of authorized dealers, markets and distributes products in North, Central and South America.

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© 2012 Ricoh Americas Corporation. All rights reserved. All referenced product names are the trademarks of their respective companies.Mar 13 - RICOH IS SECOND IN MARKET SHARE FOR BASIC AND MANAGED PRINT SERVICES  News pressrelease also available in pdf

February 2012

Ricoh Americas Corporation, a leading provider of digital office equipment and advanced document management solutions and services, today announced an enhanced wide-format multifunction product (MFP) platform for the architecture, engineering and construction (AEC) community and commercial printing operations that serve it. 

The Ricoh Aficio MP W5100en, which produces 10 pages per minute, and the MP W7140en, which produces 14 pages per minute, are designed for hyper-efficient capturing, saving and sharing of large documents such as building plans and schematics.

Built on the proven MP W5100/MP W7140 printing engine, the new platform features the industry’s most comprehensive range of “scan to” features, enabling organizations to bring hard copy documents into a productive electronic information workflow. 

The MP W5100en/MP W7140en makes it easy for everyday users to scan wide-format documents, such as marked-up construction drawings, directly to email addresses, folders, FTP sites, Netware Core Protocol (NCP) folders, Server Message Block (SMB) files, USB/SD devices, document servers or networked TWAIN applications. These capabilities introduce new efficiency, intelligence and flexibility into the AEC workflow, enabling workers to seize the right information at the right time in the right form. The results can include lower costs, fewer mistakes and help ensure the jobs are done on time and within budget.

The MP W5100en/MP W7140en also captures the industry’s longest originals, offering new flexibility for customers working with plumbing, routing and other linear plans. The MP W7140en easily scans plans up to 98 feet long, or five times the length other wide-format MFPs can handle. The MP W5100en configuration handles 49-foot originals, two-and-a-half times the industry standard. Whatever the dimensions of the original, the MP W5100en/MP W7140en further refines the superior printing and color scanning quality of its predecessor platform.

Add on the apps
The MP W5100en/MP W7140en print option comes standard with a Java VM card that enables customers to easily add on Ricoh and third-party applications to gain powerful new capabilities. For example, customers can add Ricoh PCS Director cost-recovery software, which in conjunction with Ricoh’s @Remote Internet-based MFP fleet support service, can help control spending. Most of the third-party apps available on standard office MFPs are available on this new wide-format platform. 

The MP W5100en configuration is available for a MSRP of $34,899; the MP W7140en is available for $45,169. For more information on the Ricoh Aficio MP W5100en/MP W7140en and Ricoh’s full line of products, services and solutions, please visit www.ricoh-usa.com.    

About Ricoh Americas Corporation
Ricoh Americas Corporation, headquartered in West Caldwell, N.J., is a subsidiary of Ricoh Company, Ltd., the 75-year-old leading provider of advanced office technology and innovative document imaging products, services and software, with fiscal year 2010 sales in excess of $23 billion. Ricoh’s fully integrated hardware and customizable services and software help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents. Ricoh Americas Corporation, directly or through its network of authorized dealers, markets and distributes products in North, Central and South America.

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© 2012 Ricoh Americas Corporation. All rights reserved. All referenced product names are the trademarks of their respective companies.Feb 28 - NEW WIDE-FORMAT RICOH AFICIO MP W5100EN/MP W7140EN MFP BRINGS ULTRA-EFFICIENT DIGITAL WORKFLOW TO AEC  News pressrelease also available in pdf
Ricoh Americas Corporation, a leading provider of digital office equipment and advanced document management solutions and services, is demonstrating a broad array of powerful solutions at HIMSS12 for helping healthcare organizations make rapid progress along the “Paperless Maturity Roadmap.”

Conceived by Ricoh Healthcare (booth #2674), the “Paperless Maturity Roadmap” helps providers visualize how the strategic reduction of paper and related paper-based systems can help address the operational inefficiencies that present some of the most critical challenges in healthcare today. Progress toward a paperless state can yield better efficiencies, reduced costs and valuable improvements in operational measures. A client’s current healthcare information infrastructure determines their maturity stage within the framework and suggests product/service combinations that can help them achieve deeper improvements.

Recognized as one of the premier conferences in the healthcare industry, the 2012 Annual HIMSS Conference & Exhibition takes place Monday, Feb. 20 through Friday, Feb. 24 at the Venetian Sands Expo Center in Las Vegas. It is expected to attract about 30,000 attendees, ranking it as one of the largest healthcare IT and management systems conferences in the world. Ricoh is a Diamond sponsor.

To illustrate the Paperless Maturity Roadmap, Ricoh is demonstrating solutions that support Ricoh’s three-stage approach to tackling healthcare information challenges: 

1. Stabilize the information capture and production environment;
2. Rationalize technology resources in a more cost-effective way; and 
3. Optimize information management to help drive new levels of integration, speed and accuracy.

Under the banner “Ricoh Healthcare. Process Optimized. Healthcare Simplified,” Ricoh is demonstrating interoperable solutions(1) for:
• Advanced clinical and administrative document capture
    o A key on-ramp for electronic health record (EHR)/Clinical Document Architecture (CDA) readiness 
    o Crucial to streamline administrative document capture
• Enterprise forms management
    o Critical for clinical and administrative process optimization
• Enterprise content management
    o Vital for eliminating gaps among healthcare applications
• Enterprise output management
    o Essential for removing costs and taking control of print 

For example, Ricoh will be demonstrating a software solution by Inofile that permits healthcare providers to easily attach loose sheet documents securely, accurately and effortlessly to a patient record in real time. Providers would be able to scan the documents on a workgroup MFP and use the Inofile software to convert as well as receive and send the electronic data in HL7-CDA, the standard language for exchange of healthcare industry information. The software would then attach the documents to the correct patient record. A prototype of this innovative software solution has been ported to operate on a dedicated Ricoh healthcare MFP. HIMSS12 attendees can view the prototype in the conference’s HIMSS Interoperability Showcase, and at Ricoh Healthcare booth #2674.

“All healthcare providers are on a journey toward a paperless environment, though no two are at the same place along the path,” said Jon Elwell, Vice President, Healthcare, Ricoh USA. “We believe the greatest opportunity for savings is actually within the page that’s never printed. Our solutions can help any provider improve efficiency, advance their EHR agenda, and measurably improve organizational performance. No company is better suited to helping healthcare organizations mine inefficiency out of their document-burdened processes than the one that has a legacy of document management solutions at its core.”

Also at HIMSS12, Ricoh is detailing its Ricoh Rapid Process Assessment (RPA) business process analysis methodology. Ricoh RPA is designed as a first step for helping clients with disparate technologies and manual paper-based processes to jumpstart their improvement initiatives. Ricoh RPA uncovers a healthcare organization’s most pressing needs in information management staffing, technology and methods, providing a current state picture and plan for measurable improvement. Subsequent process redesign, re-engineering and enabling technologies can help eliminate silos that slow information delivery and burden clinicians and administrators. 

To learn more about Ricoh’s full line of products, services and solutions for healthcare, please visit www.ricoh-usa.com/healthcare.

(1) Solutions may be the product of a third party.

About Ricoh Americas Corporation
Ricoh Americas Corporation, headquartered in West Caldwell, N.J., is a subsidiary of Ricoh Company, Ltd., the 75-year-old leading provider of advanced office technology and innovative document imaging products, services and software, with fiscal year 2010 sales in excess of $23 billion. Ricoh’s fully integrated hardware and customizable services and software help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents. Ricoh Americas Corporation, directly or through its network of authorized dealers, markets and distributes products in North, Central and South America. Information about Ricoh’s complete range of offerings can be found at www.ricoh-usa.com. 

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© 2012 Ricoh Americas Corporation. All rights reserved. All referenced product names are the trademarks of their respective companies.Feb 21 - RICOH DEMONSTRATING SOLUTIONS FOR PAPERLESS HEALTHCARE AT HIMSS12  News pressrelease also available in pdf
Feb 15 - RICOH ESTABLISHES IT R&D LABORATORY IN INDIA

January 2012

Ricoh Company, Ltd., a worldwide leader in digital office equipment and advanced document management solutions and services, today announced that Ricoh has been listed on the “Global 100 Most Sustainable Corporations in the World” for the eighth consecutive year. Ricoh has made the Global 100 every year since the list’s inception in 2005. 

Billed as “the most extensive data-driven corporate sustainability assessment in existence,” the Global 100 is based on 11 specific key performance indicators for business and the environment. The Global 100 was announced Jan. 25 at the World Economic Forum in Davos, Switzerland, at a dinner hosted by Corporate Knights Inc., the company behind the honor. 

The Global 100 includes companies from 22 countries encompassing all sectors of the economy, with collective annual sales in excess of $3.02 trillion, and 5,285,645 employees. 

Takashi Nakamura, Ricoh Deputy President, responsible for corporate social responsibility (CSR) at Ricoh Company, Ltd., said, “We’re grateful for our consistent inclusion in the Global 100. It affirms our commitment to our customers, our people and the environment. We deeply believe business and the environment are complementary – in fact, interdependent – and try to express that belief in our operations and the services we provide.”

Toby Heaps, CEO of Corporate Knights, said, “In a year in which Wall Street was occupied and capitalism became a bad word, the Global 100 companies serve as ambassadors for a better, cleaner kind of capitalism which, it also turns out, is more profitable.” From its inception on Feb. 1, 2005, to Dec. 31, 2011, the Global 100 Most Sustainable Corporations has achieved a total return of 41.70 percent, outperforming its benchmark, (the MSCI All Country World Index at 29.30 percent) by more than 11 percent.

Caring for business and the environment
In 2005, Ricoh set aggressive goals for reducing its environmental impact. The company is progressing toward its long-term goal of reducing CO2 emissions by 87.5 percent by 2050 from the level of 2000. In addition:

• Ricoh was recognized by oekom research as one of the “World’s Best Companies among IT industry in Social and Environmental Performance.”
• Ricoh was selected as one of the “2011 World’s Most Ethical Companies” by the Ethisphere Institute. It was the company’s third listing in as many years.
• Ricoh has been listed for eight consecutive years from 2004 to 2011 in the FTSE4Good Index.
• Ricoh has installed its billboards in NYC, London and Sydney, which are lit by 100 percent renewable energy generated on site. 

While Ricoh is cited as a sustainable corporation itself, it is also committed to helping other organizations improve their sustainability through the products and services it delivers, including its Managed Document Services (MDS) program. 

To learn more about Ricoh’s environmental commitment, please visit http://ricoh.com/environment/.

Global 100 Key Performance Indicators 
Energy Productivity (US$) Sales (US$) / Total direct and indirect energy consumption (gigajoules)
Carbon Productivity (US$) Sales (US$) / Total CO2 and CO2 equivalents emissions (tons)
Water Productivity (US$) Sales (US$) / Total water use (cubic meters)
Waste Productivity (US$) Sales (US$) / Total amount of waste produced (tons)
Leadership Diversity percentage of women Board Directors
CEO-to-average worker pay
Ratio of highest paid officer’s compensation to average employee compensation (3-year average)
Percent Tax Paid percentage reported tax obligation paid in cash (3-year average)
Safety Productivity Sales (US$) / lost-time incidents*$50k and fatalities*$1M
Sustainability Remuneration
Whether or not at least one senior officer has his/her pay linked to sustainability
Innovation Capacity R&D/sales (3-year average)
Employee Turnover Total Number of employees who leave the organization voluntarily or due to dismissal, retirement, or death in service as a percentage of the total employee numbers at the end of the reporting period

About Ricoh Company, Ltd. 
Ricoh Company, Ltd. specializes in technology and services that transform high-volume, document-intensive business processes into more efficient ones. This is achieved through Ricoh’s expertise in Managed Document Services, Production Printing, Office Solutions and IT Services. By working with Ricoh, businesses can streamline the way they work, become more efficient and profitable, and share knowledge more effectively within their organizations. Ricoh’s worldwide operation covers more than 200 countries and areas in the Americas, Europe, Asia Pacific, China and Japan.
 
# # #

© 2012 Ricoh Company, Ltd. All rights reserved. All other company or product names, and trademarks are the property of their respective owners.Jan 31 - RICOH MAKES ‘GLOBAL 100’ SUSTAINABILITY LIST FOR 8TH YEAR IN A ROW  News pressrelease also available in pdf
Ricoh Americas Corporation, a leading provider of digital office equipment and advanced document management solutions and services, today announced that it is dramatically expanding its eDiscovery capabilities for corporate counsel and supporting law firms. The company is offering early case assessment (ECA) and hosted review software, both supported in Ricoh’s state-of-the-art data center. 

Through a new agreement with Digital Reef, Ricoh clients will experience improvements in high-capacity processing performance and new ECA tools that feature a portal where clients can increase review efficiency by reducing the number of relevant documents prior to conducting a costly linear review. Through a second new investment with kCura, clients gain access to Relativity – the fully featured, Web-based eDiscovery platform for review, analysis and production. Relativity’s advantages include its scalability, flexibility and ease of use. Users can create and automate custom review workflows, make use of a complete set of text analytics capabilities including computer-assisted review, and can build applications within the software to manage and search all types of case-related data and information. 

Ricoh announced the partnerships today at the LegalTech legal technology event, running through Feb. 1 in New York, N.Y.

The new best-in-class ECA and eDiscovery applications, hosted in Ricoh’s data center, significantly expand Ricoh’s already comprehensive eDiscovery portfolio, providing powerful new options for the largest organizations and highest case volumes. “It is encouraging to see Ricoh build its services around high-performance Early Data Assessment (EDA) and a well-established review platform,” said eDiscovery analyst George Socha, President and Founder of Socha Consulting LLC. “These moves help address one of the market’s overriding concerns – reducing the time legal professionals spend trying to identify and analyze potentially relevant documents,” 

ECA is the analysis, search, culling and processing of documents prior to detailed attorney review. Ricoh’s new partnership with Digital Reef, a leader in IDC’s 2011 MarketScape of standalone ECA applications, gives clients the chance to work directly in the software through a portal where they can initiate, conduct or refine the ECA process.

“These partnerships help us uniquely serve customers looking for one eDiscovery partner to handle any and all projects, from the smallest to the largest, from the most document-intensive to the most complex in terms of electronically stored information,” said Eric Wangler, Vice President, Legal Enterprise Solutions, Ricoh Americas Corporation. “Our customers have been asking for new, expanded options for eDiscovery, and we’re delivering them.”

“We welcome Ricoh to the Premium Hosting Partner family and appreciate their approach to providing their clients with a best-of-breed eDiscovery technology stack,” said Andrew Sieja, President and CEO of kCura. “We look forward to working with their team.”

Ricoh will be showcasing its eDiscovery offerings and its portfolio of legal document services based on the expertise of IKON Office Solutions, a Ricoh company and the technology innovation of Ricoh at LegalTech in booth 2207.
For more information on Ricoh’s legal solutions, visit www.ricoh-usa.com/legal.   

About kCura 
Recognized as a “Leader” in Gartner’s 2011 E-Discovery Magic Quadrant, kCura are the developers of the e-discovery software Relativity, a web-based platform for the review, analysis, and production of electronic data. Relativity has more than 52,000 active users worldwide from organizations including the U.S. Department of Justice and 95 of the top 100 law firms in the United States. Relativity also powers Method, kCura’s workflow and notification system for managing legal hold and risk assessment processes. kCura helps corporations, law firms, and government agencies meet eDiscovery challenges by installing Relativity and Method on-premises and providing hosted, on-demand solutions through a global network of partners. kCura has been ranked the 42nd fastest-growing technology company in North America on Deloitte’s Technology Fast 500 and named one of Chicago’s Top Workplaces by the Chicago Tribune. Please contact kCura at info@kcura.com or visit www.kcura.com for more information.

About Digital Reef
Named a Market Leader in IDC’s 2011 MarketScape of standalone ECA applications, Digital Reef is a leading e-discovery software provider helping enterprises, law firms, and litigation support service providers with their largest and most complex eDiscovery matters. Digital Reef’s eDiscovery platform is the first truly enterprise-scale eDiscovery solution that manages all legal matters, regulatory inquiries, and corporate investigations. Using the industry’s fastest, most scalable and secure grid-based SaaS eDiscovery platform, leading companies have chosen Digital Reef as part of their EDRM system to process, analyze, review, and produce ESI. As a result, they accelerate early case assessment (ECA), increase review throughput, reduce movement of data across multiple tools, and improve the defensibility of their electronic discovery processing. Digital Reef gives businesses an unprecedented control of their information which can be derived from wherever it resides including emails, documents, repositories, and over 400 different types of files, including images. 

About Ricoh Americas Corporation
Ricoh Americas Corporation, headquartered in West Caldwell, N.J., is a subsidiary of Ricoh Company, Ltd., the 75-year-old leading provider of advanced office technology and innovative document imaging products, services and software, with fiscal year 2010 sales in excess of $23 billion. Ricoh’s fully integrated hardware and customizable services and software help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents. Ricoh Americas Corporation, directly or through its network of authorized dealers, markets and distributes products in North, Central and South America.

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© 2012 Ricoh Americas Corporation. All rights reserved. All referenced product names are the trademarks of their respective companies.Jan 30 - RICOH EXPANDS CLIENTS’ CAPACITY FOR COMPLEX EDISCOVERY MATTERS WITH NEW EARLY CASE ASSESSMENT AND REVIEW CAPABILITIES  News pressrelease also available in pdf
Ricoh Americas Corporation, a leading provider of digital office equipment and advanced document management solutions and services, today announced it has signed a definitive agreement to acquire HSSK Forensics, Inc., a leading computer forensics and electronic discovery provider. Ricoh will gain HSSK Forensics’ RemloxTM Remote Acquisition technology and the HSSK Forensics lab in Houston, TX, the first private computer forensics lab accredited by the American Society of Crime Laboratory Directors/Laboratory Accreditation Board (ASCLD/LAB). 

Ricoh will integrate Remlox and the HSSK Forensics lab as part of Ricoh’s eDiscovery suite of services, expanding its technology and service offering in computer forensics and eDiscovery for corporate counsel and supporting law firms, providing a complete solution for the identification, collection, verification, logging and analysis of electronic data. The agreement also brings the experience of HSSK Forensic’s management team and employees to Ricoh, including years of testifying experience. David Greetham, HSSK Forensics’ Managing Director of the Computer Forensics & E-Discovery Group, will become National Director of Forensic Services.

“Today’s announcement is part of our long-term strategy to provide our customers with best-in-class services and solutions to meet their needs now and in the future,” said Eric Wangler, Vice President, Legal Enterprise Solutions, Ricoh Americas Corporation. “The integration of innovative technologies and services, such as HSSK Forensics’ lab and Remlox technology, is an important component of our services approach, designed to provide in-house services and expertise for our customers across the entire data lifecycle.” 

Used in 35 countries, the Remlox technology is designed to create a full and complete sector-by-sector forensic image of a laptop or desktop computer, allowing custodians to gather and transmit evidence without sending computer forensic experts to the client’s premises. The tool is preconfigured and supported by extensive auditing and logging to assist in the forensic validation process. Remlox is couriered to a custodian on an encrypted USB device. The custodian attaches the unit to the computer and Remlox automatically creates a complete physical hard drive image. A chain of custody form that is sent with the unit is completed by the custodian and the unit is sent back to HSSK’s forensics lab, where certified professionals use the acquired data to perform verification and preliminary electronic data discovery services. 

“We are excited about today’s news and look forward to becoming part of a world-class global organization,” said David Greetham, Managing Director of the Computer Forensics & E-Discovery Group at HSSK Forensics. “Ricoh has established itself as a leader in legal document services. We feel confident that combining our strong expertise in computer forensics with Ricoh’s broad portfolio will provide growth opportunities now and in the future.”

Ricoh’s portfolio of legal solutions includes a suite of best-in-class technologies that provides customers with customized support throughout the entire electronic discovery reference model including data forensics, electronic discovery, document imaging, document coding and web-hosting. These technologies are part of Ricoh’s comprehensive portfolio of document management products and services designed to help law firms and corporate counsel manage their entire document workflow, from on-site copy and mail centers, to off-site imaging and processing work and other litigation support services.

For more information on Ricoh’s solutions for the legal industry, visit www.ricoh-usa.com/legal.  

About Ricoh Americas Corporation
Ricoh Americas Corporation, headquartered in West Caldwell, N.J., is a subsidiary of Ricoh Company, Ltd., the 75-year-old leading provider of advanced office technology and innovative document imaging products, services and software, with fiscal year 2010 sales in excess of $23 billion. Ricoh’s fully integrated hardware and customizable services and software help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents. Ricoh Americas Corporation, directly or through its network of authorized dealers, markets and distributes products in North, Central and South America.

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© 2012 Ricoh Americas Corporation. All rights reserved. All referenced product names are the trademarks of their respective companies.Jan 30 - RICOH TO ACQUIRE HSSK FORENSICS, INC.  News pressrelease also available in pdf
Ricoh Company, Ltd. today announced it has again been named a Leader in the “IDC MarketScape: Worldwide Managed Print Services 2011 Hardcopy Vendor Analysis.”(1) This is the second year of the report.

The latest analysis compares 11 hardcopy vendors participating in the worldwide managed print services (MPS) market. IDC’s detailed MPS definition emphasizes proactive management of customers’ imaging and printing environment, continuous improvement of that environment, and change management.

As a Leader, Ricoh achieved high scores in both the strategic and capabilities categories. “Ricoh’s development of its global scope (consistent global structure, governance and process) is one of its biggest differentiators,” states the report, authored by IDC’s Holly Muscolino, Research Director for the Hardcopy Peripherals: Software and Services program. “The company’s structured approach to MDS delivery is also distinctive.” 

Ricoh has leveraged its deep, global experience to shape its Managed Document Services (MDS) strategy for addressing pressing customer concerns in MPS, including cost control, environmental sustainability, information security and governance, business process efficiency, organizational change management, information worker (iWorker) productivity, information optimization and strategic infrastructure.

“Ricoh’s leadership position in this study confirms what we’ve already discovered by working closely with the company for five years in MPS and beyond,” said Don Kupper, Vice President Supply Chain, Clinical Support, & Chief Pharmacy Officer of the University of Louisville Hospital in Kentucky. “They worked with us to analyze our challenges, develop creative solutions, effect a transformation, and follow through with continuous improvement. We increased our efficiency, productivity, improved our information flow and saved $1.6 million.” 

Ricoh MDS is a globally cohesive approach to executing Ricoh programs based entirely on the ways clients prefer to do business. Its streamlined delivery framework – Understand, Improve, Transform, Govern and Optimize – strengthens the three stages of partnership engagement: Project Management, Service Management and Organizational Change Management.

“While competitive MPS offerings focus tightly on devices and print management, Ricoh MDS addresses the business practices surrounding the management of both print and electronic information,” said Sergio Kato, Associate Director of Ricoh Company, Ltd. and General Manager of Global MDS Center. “Ricoh MDS teams work to understand how each enterprise accesses, uses and stores information. Then we adapt and optimize those processes to make them more secure, more efficient and more effective with less environmental footprint.”

Ricoh has delivered custom MDS solutions to customers around the world. For customer success stories on Ricoh’s MDS approach, please visit ricoh.com/mds.

(1)“IDC MarketScape: Worldwide Managed Print Services 2011 Hardcopy Vendor Analysis,” Doc # 232135 December 2011.

About IDC MarketScape
IDC’s MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

About Ricoh Company, Ltd. 
Ricoh Company, Ltd. is a company specializing in technology and services that transform high-volume, document-intensive business processes into more efficient ones. This is achieved through Ricoh’s expertise in Managed Document Services, Production Printing, Office Solutions and IT Services. By working with Ricoh, businesses can streamline the way they work, become more efficient and profitable, and share knowledge more effectively within their organizations. Ricoh’s worldwide operation covers more than 180 countries and territories in Europe, the Americas, Asia Pacific, China and Japan. 

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© 2012 Ricoh Company, Ltd. All rights reserved. All other company or product names,
and trademarks are the property of their respective owners.Jan 18 - RICOH A ‘LEADER’ IN WORLDWIDE MANAGED PRINT SERVICES MARKETSCAPE ANALYSIS BY IDC  News pressrelease also available in pdf
Jan 12 - RICOH IS THE WORLD’S BEST PERFORMING BUSINESS FOR SUSTAINABILITY PERFORMANCE AMONG IT INDUSTRY
Ricoh Americas Corporation, a leading provider of digital office equipment and advanced document management solutions and services, today announced that Minuteman Press Printing in Lansing, Ill., has invested in the RICOH® Pro C651EX production printing system to grow its business.

“With the Pro C651EX, we’ve found a way to improve service without increasing costs,” said Minuteman Press Printing Owner/Operator Karen Kleine. “Our clients now enjoy a faster, easier, more affordable experience since we can do a lot more work in house with a much higher throughput. We’re growing our business by taking on bigger and more diverse types of jobs and turning them around faster because we no longer need to send them out for production.”

The Pro C651EX’s power, versatility and advanced finishing options enable the three-employee quick-print shop to perform in-house nearly half of the jobs it used to send out to approved vendors, which was costly for clients and entailed a five-day wait. Minuteman has reduced its percentage of vendor sales from 25 percent to 9 percent.

“We’re excited about the innovative things we can now do not only for our existing clients, but for new, larger-volume clients we now have the capability to serve,” said Kleine. “At the same time, we have regained complete control over our product quality and, therefore, our reputation. That’s the way we like it. Now we can turnaround business cards in 24 hours.”

Superior performance was one reason Kleine chose the Pro C651EX over other brands. “This machine can handle our needs without breakdowns or jams, and can sustain more extended throughput than what we saw with other devices. We were also impressed with Ricoh’s attentiveness to our needs before and after the deal. When they said they were going to do something, they did it. We have a lot of trust in the relationship.”
Kleine also praised Ricoh’s responsive support as well as training opportunities that are helping Kleine’s team do things they never could before. Technical support is provided the same day it’s requested. The shop can now handle the following products, mostly in house: ad books, calendars, 13-inch x 19-inch posters, full color business envelopes, carbonless forms, business checks, trucking trip sheets, inventory pads, receipts, work orders, stationery, promotional materials, memo pads, business card magnets, flyers, temporary tattoos, brochures, folders, postcard mailers, scratch-off lottery tickets and greeting cards (all of which can be supplemented with custom QR codes).

The Ricoh Pro C651EX ensures exceptionally accurate color output without compromising productivity. It provides 1200 x 4800 dpi resolution, the highest available, using Vertical Cavity Surface Emitting Laser (VCSEL) technology. The MFP delivers front-to-back registration of
+/- 0.5mm sheet to sheet, enhanced by the ability to compensate and program dimensional changes in the media during duplex printing. An innovative liquid-cooled developer system helps maximize uptime without compromising quality by keeping operating temperature consistent even on the longest print runs.

To learn more about Ricoh’s full line of products, services and solutions for production print environments, please visit http://www.ricoh-usa.com/RPP.

About Ricoh Americas Corporation
Ricoh Americas Corporation, headquartered in West Caldwell, N.J., is a subsidiary of Ricoh Company, Ltd., the 75-year-old leading provider of advanced office technology and innovative document imaging products, services and software, with fiscal year 2010 sales in excess of 
$23billion. Ricoh’s fully integrated hardware and customizable services and software help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents. Ricoh Americas Corporation, directly or through its network of authorized dealers, markets and distributes products in North, Central and South America. Information about Ricoh’s complete range of offerings can be found at www.ricoh-usa.com.

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© 2012 Ricoh Americas Corporation.  All rights reserved. All referenced product names are the trademarks of their respective companies.Jan 4 - MINUTEMAN PRESS PRINTING OF LANSING, ILL., GROWS BUSINESS WITH HELP OF RICOH PRO C651EX PRINTING SYSTEM  News pressrelease also available in pdf

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