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Insightful Surveys

Know the real costs — and opportunities

Generation Gap

Because technology can save time and smooth out administrative speed bumps, patients expect medical providers and hospitals to use the latest and greatest. Unfortunately, that’s not always the case, and the resulting paperwork associated with hospital visits can be overwhelming. There's so much of it, in fact, that many Americans choose the internet instead for help with some medical conditions.

That’s just one of the findings of an online survey conducted by Harris Poll of more than 2,000 adults in the United States on behalf of Ricoh. The online survey was conducted February 18-20, 2015 in the U.S. among 2,053 adults aged 18 and over (among which 960 have been an outpatient and/or inpatient in a hospital in the past five years).

Set patient-centered priorities

When hospitals use technology to improve the way they manage information, they can improve the patient experience:

  • Nearly 9 in 10 (85 percent) Americans said they would feel more comfortable about a hospital’s quality of care knowing it is using the latest technology.
  • More than 9 in 10 U.S. adults (92 percent) support hospitals spending money on technology to allow healthcare workers to spend more time with patients.
  • More than 8 in 10 said that with the increased use of information management technology, hospital visits are more efficient (85 percent) and hospital admission and discharge processes go much faster (83 percent).

Triage your paperwork symptoms

While the survey responses aren't a Code Blue, they do point to an emergency of sorts:

  • Americans perceive that hospitals are drowning in paperwork, which cuts into the time healthcare workers are able to spend with patients (77 percent said this).
  • Hospital patients feel more connected to healthcare providers who don’t spend a lot of time on paperwork during visits (79 percent).
  • They would rather search treatments on the internet for non-life threatening medical issues than deal with hospital paperwork to see a healthcare professional (60 percent).
  • Hospitals that use tablets or other mobile devices to collect information from patients are seen as more efficient than those that don’t (74 percent).

Technology provides practical and bedside benefits, but that's not all. Fifty-four percent of Americans believe that patients are less anxious during hospital visits when healthcare providers use tablets or other mobile devices to collect information.

Put healthcare information on the "stat" track

When it's easy for clinical and administrative workers to access and share information, they can do their jobs efficiently and deliver higher-quality patient care. The right technology can make healthcare information available immediately in the form of electronic health records, patient chart scanning, ID wristbands, prescription printing and more ― all of which can help address requirements for privacy, security and cost effectiveness.

Learn more about Ricoh’s products and solutions for healthcare.

For a complete survey methodology, including weighting variables, please see the contact information in the press release.

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